Family Practice & Mental Health Clinic
We are seeking a compassionate, organized, and motivated Phone Nurse to join our busy family practice and mental health clinic. This position is ideal for someone who enjoys patient interaction, thrives in a fast-paced environment, and has excellent communication and multitasking skills.
As the first point of contact for many of our patients, you will play an essential role in coordinating care and ensuring patients receive timely assistance rom our providers.
Responsibilities:
- Answer and manage a high volume of incoming nurse line calls.
- Communicate effectively between patients, providers, pharmacies, and outside facilities.
- Triage patient concerns and relay information to providers appropriately.
- Process prescription refill requests according to provider protocols.
- Complete medication prior authorizations.
- Document patient communications accurately within the electronic medical record.
- Maintain professionalism, confidentiality, and exceptional customer service with every patient interaction.
- Assist with additional clinical duties when needed.
Qualifications:
- Minimum of 1 year of medical office experience required.
- Experience with electronic medical records.
- Strong communication and telephone etiquette.
- Excellent organizational and multitasking abilities.
- Knowledge of medication refills, prior authorizations, and basic clinical terminology.
What We're Looking For:
We are looking for someone who is compassionate, dependable, and genuinely enjoys helping patients. The ideal candidate is proactive, works well independently and as part of a team, and is committed to providing outstanding patient care while maintaining efficiency in a busy medical office.
If you are passionate about patient care and want to be part of a supportive team dedicated to improving the health and well-being of our community, we'd love to hear from you!
Job Type: Full-time
Pay: $12.00 - $20.00 per hour
Experience:
- Medical office: 1 year (Preferred)
Work Location: In person
