Service Advisor – Equipment Dealership
We are looking for a dependable and experienced Service Advisor to join our service team. This position plays a critical role between customers, technicians, and management to ensure repairs are handled professionally, efficiently, and accurately.
The ideal candidate must be organized, able to multitask in a fast-paced environment, and capable of handling customer communication while coordinating with technicians and parts personnel.
Responsibilities:
- Open, manage, and close repair work orders
- Communicate directly with customers regarding repairs, estimates, timelines, and completed work
- Coordinate repairs and preventative maintenance scheduling with technicians
- Work closely with mechanics and parts personnel to ensure efficient workflow
- Review technician findings and communicate recommendations to customers
- Order and manage parts needed for repairs
- Process customer pay and warranty repairs accurately
- Answer incoming service calls and assist customers with scheduling and repair questions
- Maintain accurate documentation and invoicing on all repair orders
- Provide professional customer service while handling multiple priorities throughout the day
Qualifications:
- Previous Service Advisor or dealership experience preferred
- Heavy equipment, agricultural, tractor, diesel, automotive, or powersports experience strongly preferred
- Strong organizational and communication skills
- Ability to multitask and work efficiently under pressure
- Basic computer proficiency required
- Dependable attendance and professional attitude required
- Ability to communicate effectively with customers, technicians, and management
This is not an entry-level office position. We are looking for someone who can handle a fast-paced service environment and take ownership of their workload.
Competitive pay based on experience.
Job Type: Full-time
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Application Question(s):
- Are you comfortable working in a fast-paced service department?
Work Location: In person
