JOB SUMMARY The Community Manager is a dynamic leader responsible for overseeing all aspects of our multi-family property's operations, resident relations, and financial performance. Your responsibilities will be to lead a successful team, foster a sense of community, and ensure the property's success.
VALUES MODELED: All employees are expected to bring our values to life every day by demonstrating:
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RESPECT: Treat people with courtesy and kindness, valuing inclusion and diversity.
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ACCOUNTABILITY: Honor commitments, focus on delivering solutions, and take ownership of responsibilities.
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INTEGRITY: Act with honesty, honor, and transparency in all activities.
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SERVICE: Be socially conscious, proactive thinkers, committed to improving well-being.
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EXCELLENCE: Strive for excellence, adapt, innovate, and exceed expectations.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Leadership:
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Utilize effective recruitment, coaching, motivation, and development techniques to lead a highly skilled team.
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Provide guidance and mentorship to the property management team, promoting teamwork and a positive work environment.
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Set performance expectations, conduct regular team meetings, and provide ongoing training and development.
Resident Relations:
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Cultivate a positive living environment by promoting resident engagement, communication, and community events.
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Address resident inquiries, concerns, and issues promptly and professionally to ensure resident satisfaction.
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Coordinate maintenance, repairs, and improvements for a well-maintained property.
Financial Management:
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Develop and manage property budgets for cost-effective operations, revenue growth, and expense control.
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Monitor rent collection, accounts receivable, and financial reporting to ensure compliance with company policies.
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Develop and implement leasing strategies to optimize occupancy rates and revenue.
Vendor and Partner Relationships:
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Collaborate with external vendors, contractors, and partners to ensure high-quality services, timely repairs, and cost-effective solutions.
Compliance and Regulations:
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Ensure compliance with local, state, and federal regulations, fair housing laws, and property policies.
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Maintain accurate and up-to-date records and documentation related to property operations.
Marketing and Branding:
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Develop and implement marketing strategies to attract and retain residents, enhance the property's online presence, and showcase its unique features.
EDUCATION/EXPERIENCE:
- Bachelor’s degree in business administration, Property Management, or related field (preferred).
COMPETENCIES:
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The ideal candidate will possess proven experience in property management, with a minimum of 1 year in a leadership role.
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They should demonstrate strong leadership, organizational, and team management skills.
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Excellent interpersonal and communication skills are essential for resident interactions and team collaboration.
- Proficiency in financial management, budgeting, and financial reporting is required, along with familiarity with property management software and technology tools.
- Knowledge of fair housing regulations and property management laws is crucial.
- Exceptional problem-solving skills and the ability to handle complex situations with professionalism are desired.
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A valid driver's license and reliable transportation are necessary.
Key Qualities:
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Proactive and customer-focused
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Team-oriented and collaborative
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Strong organizational and leadership skills
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Excellent communication and interpersonal skills
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Problem-solving and decision-making abilities
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Adaptable and able to handle complexity with professionalism.
