Description:
We are seeking a highly motivated and skilled Medical Assistant to join our team. The ideal candidate will be responsible for providing exceptional patient care and support to our medical staff.
Scope of Tasks & Responsibilities:
-
Perform duties associated with direct patient care
-
Provide efficient, quality care in accordance with protocols and health regulations in a manner consistent with the Raphael Health Center mission
-
Develop effective working relationships with patient, families and health professionals
-
Observe, document and communicate patient conditions with medical staff for initial patient assessment
-
Addresses and documents all voicemails according to protocol, returning patient calls within 48 hours
-
Completes desktop tasks daily, addressing patient/provider needs within 48-72 hours
-
Manages all prescription refill requests following established protocol within 48 hours
-
Completes preparation for all specialized visits such (well child visits) following proper protocol
-
Completes all prior authorization requests according to RCH protocol
-
Collect medical information from patients in person or by telephone
-
May perform patient intake operations
-
Safely perform phlebotomy, injections and other clinical procedures, administering treatment according to established protocol
-
Completes quality tasks in the lab when scheduled for both daily opening and closing and documents task completion directing questions or concerns to the lab champion
-
Follows protocol for supply acquisition and stocking of rooms and clinical stations, directing all questions and concerns to the supply champion
-
Attends and completes the required annual trainings set forth by RHC
-
Prepare and label specimens and fill out forms accurately
-
Assist in answering phones; take messages or direct calls to appropriate person
-
Attend required training (OSHA, CPR, etc.)
-
Maintain patient confidentiality
-
Assist with patient education
-
Assist with front office procedures
-
May schedule appointments and referrals
Requirements:
Required Education, Certification, Experience and Skill:
-
High school diploma or equivalent
-
Graduate of an accredited Medical Assistant program with certificate
-
Current medical assistant certification through an accredited organization.
-
Current CPR certification
-
Current TB certification or achieves within 1 year
-
Achieves CCMA national certification through NHA or other nationally recognized organization within a year of hire if not already certified
-
5 years professional experience as a Medical Assistant in a health care setting preferred
-
Knowledge of medical terminology and the function of medical equipment and supplies
-
Knowledge and understanding of legal implications of patient care activities
-
Able to function independently and handle a variety of responsibilities
-
Exceptional customer service skills
-
Bilingual in Spanish preferred
