This is a full-time position that will require you to work five first shifts (7am-3pm) every week.
What’s the job? The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Front Desk Receptionist, you’ll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience. You’ll also create the warm atmosphere that makes our guests feel at home in any location. Your day-to-day:
· Be the warm welcome that kicks off a memorable guest experience.
· Acknowledge IHG One Rewards members and returning guests, in person or on the phone
· Take and manage guest bookings, up-selling opportunities and telling them about ways to improve their stay
· Handle cash and credit transactions
· Start every stay right by swiftly checking guests in and out – take IDs, hand out room keys, and control and release safety deposit boxes
· Stay one step ahead of guests’ needs – record and act on their preferences, and handle their messages, requests, questions and concerns
· Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary
· Stay safe all the time. Following our safety procedures, you’ll report all incidents and wear any protective gear needed
· Take pride in your appearance and place as a brand ambassador
· Always know what events and activities are on the day’s schedule
· Jump into other ad-hoc duties when your colleagues need your help
What we need from you
Opera Experience is Preferred.
Must have a record of Great Attendance.
· Communication skills - guests will need to come to you with concerns as well as compliments, so you’ll be easy to talk to
· Your problem-solving skills will turn issues into opportunities so every guest leaves with great memories
· Fluency in the local language - extra language skills would be great, but not essential
· Literate and tech-savvy - you’ll need a good grasp of reading, writing, basic math and computers
· Flexibility - night, weekend and holiday shifts are all part of the job.
· You’ll have a high school diploma or qualification. A college or university degree would be a bonus, but not essential
· Experience - ideally, you’ll have spent at least one year in a front desk or guest service position.
· Strength - sometimes you’ll need to lift, push and pull big objects up to 25lbs. This can involve bending and kneeling.
Job Type: Full-time
Pay: From $16.00 per hour
Benefits:
- Employee discount
- Flexible schedule
Experience:
- Hotel experience: 1 year (Preferred)
Ability to Commute:
- Effingham, IL 62401 (Preferred)
Work Location: In person
