Overview
We are seeking a dedicated and compassionate Case Manager to join our team. The Youth Case Manager coordinates all aspects of the Youthworks Program, ensuring participants (ages 14–25) achieve their goals and meet program requirements.
Key Responsibilities:
- Manage a caseload of young adults and provide support in work readiness, leadership development, and training services.
- Conduct outreach, recruitment, and community engagement to connect youth with program opportunities.
- Maintain accurate client records and ensure program compliance with Youthworks regulations.
- Build and maintain relationships with community organizations, schools, and vendor partners.
- Perform additional duties as assigned.
Qualifications:
- Experience: At least 2 years in customer service, case management, or related work with young adults; 3 years of experience using databases and document management systems.
- Education: Associate degree or 3 years of experience in customer service or youth career development programs.
Benefits:
· First 12 Months employees accrue 2 weeks of vacation.
· After 13 months, you begin to accrue weeks of vacation.
· You accrue 2 weeks of sick leave each year.
· 1 Hour Paid lunch Break.
· 13 Paid Holidays.
· Other benefits such as, medical Insurance, In lieu of medical insurance, VOC will provide the lowest cost contributed by the agency towards childcare reimbursement or other benefit products such as AFLAC products & Guardian Life insurance.
· Retirement plan available through Mutual of America, VOC will contribute 2% of your gross pay. If the employee wishes to contribute through employee deductions, he/she may contribute a minimum of 2% of their pay and the agency will add another 1%. Employees are also eligible to start the plan and contribute through payroll deductions after 30 days on the job.
Job Type: Full-time
Pay: $21.80 per hour
Benefits:
- 403(b)
- Dental insurance
- Employee assistance program
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Education:
Ability to Commute:
- Holyoke, MA 01040 (Required)
Work Location: In person
