POSITION SUMMARY:
The Welcome Center Receptionist is the first point of contact for members, guests, and visitors, and plays a key role in delivering a positive YMCA experience. Responsibilities include greeting and serving members, answering phones, processing membership and program transactions, providing accurate information about YMCA services, and ensuring a welcoming, safe, and professional environment. The Receptionist is expected to build strong, meaningful relationships with members, maintain high accuracy in transactions, and uphold the YMCA’s mission and values.
QUALIFICATIONS:
· High school diploma or equivalent preferred.
· Previous customer service experience required; YMCA or nonprofit experience preferred.
· Strong communication, organizational, and problem-solving skills.
· Ability to multi-task in a fast-paced environment.
· Proficiency with computers and ability to learn YMCA membership software.
ESSENTIAL FUNCTIONS:
Specific Functions:
· Greet and serve members, guests, and program participants in a friendly, professional, and courteous manner.
· Learn and use members’ names and demonstrate genuine interest in their well-being and goals.
· Answer telephones using a professional greeting and route calls appropriately.
· Provide accurate information on facility services, programs, schedules, and YMCA membership benefits.
· Process monetary transactions, program sign-ups, and membership enrollments with accuracy and accountability.
· Serve as a liaison between members and program directors.
· Promote and encourage participation in YMCA programs and the Annual Campaign.
· Maintain a clean and organized Welcome Center area.
· Follow and uphold YMCA policies for dress code, cell phone use, breaks, and shift responsibilities.
General Functions:
· Assists with functions and events as needed.
· Attends required meetings, conferences, or training as deemed necessary.
· Performs other duties as assigned.
LEADERSHIP COMPETENCIES:
· Mission Advancement – Supports the YMCA’s mission, values, and goals in all interactions.
· Collaboration – Works effectively with members, staff, and volunteers from diverse backgrounds.
· Operational Effectiveness – Ensures accuracy, timeliness, and quality in all tasks and transactions.
· Personal Growth – Seeks feedback, learns new skills, and adapts to change with a positive attitude.
WORK ENVIRONMENT & PHYSICAL REQUIREMENTS: Required for essential duties; reasonable accommodations will be considered under the Americans with Disabilities Act; this list is not all-inclusive and may be supplemented as necessary.
Ability to lift and carry at least 30 pounds; request assistance when lifting more than 30 pounds.
Stand or walk for extended periods.
Demonstrate stamina, agility, and professional demeanor at all times.
PROFESSIONAL EXPECTATIONS:
· Accepts and demonstrates the Y’s values.
· Shows a desire to serve others and meet community needs.
· Collaborate effectively with individuals from diverse backgrounds, abilities, opinions, and perspectives.
· Builds rapport and connects well with others.
· Makes sound judgments and applies insights from one situation to another.
· Engages in self-development to enhance job performance.
· Displays openness to change and seeks opportunities within the change process.
Job Type: Part-time
Pay: $16.00 - $18.00 per hour
Work Location: In person
