GENERAL STATEMENT OF RESPONSIBILITIES
Under general supervision, this position performs a variety of difficult office management, high level
administrative support and related functions. Based on operational division, reports to an assigned
member of the department’s supervisor, management or executive team.
ESSENTIAL JOB FUNCTIONS
Coordinates the administrative operations and workflow for an assigned division. Performs complex
administrative support work that requires interpretation and judgement by entering data, scanning
documents, updating information in computerized systems, contacting vendors, researching data to
resolve complaints/issues, receiving mail, processing and composing correspondence and documents,
ordering office supplies, and answering telephone inquiries. Plans, coordinates, and prepares agenda,
memos, and minutes for various meetings; makes necessary meeting arrangements; attends meetings
to record the minutes.
Coordinates, processes, and records financial information and transactions to include revenue
collections; tracks late payments, late fees and insufficient funds collections; institutes program
suspensions when necessary.
Responsible for division record retention activities in accordance with the Library of Virginia record
retention schedule. Interacts with the public and others outside the work unit to obtain and provide
information and assistance in a variety of circumstances. Screens and responds to inquiries and
complaints; provides information on policies and procedures.
Performs other duties as assigned.
PERFORMANCE STANDARD
Employees at all levels are expected to
effectively work together to meet the needs of the community
and the organization through work behaviors demonstrating the City’s Values. Employees are also
expected to lead by example and demonstrate the highest level of ethics.
REQUIRED KNOWLEDGE
- Office Administration - Knowledge of office systems, practices, procedures and administration.
Knowledge of general office equipment and personal computers to include word processing,
spreadsheet, and related software.
