dnata is one of the world’s largest air services providers. Established in 1959, the company ensures the aviation industry operates smoothly and efficiently in 127 airports. Offering ground handling, cargo, travel, and flight catering services in 35 countries across six continents, dnata is a trusted partner for over 300 airline customers around the world. Each day, the company handles over 1,900 flights, moves over 8,500 tons of cargo, books over 16,000 hotel stays, and uplifts over 320,000 meals.
The Warehouse Clerk Lead at dnata Catering plays a key frontline leadership role within warehouse operations. This position serves as the primary point of contact for Warehouse Clerks during assigned shifts and supports the Warehouse Supervisor in overseeing daily inventory, receiving, storage, and distribution activities. The Warehouse Clerk Lead performs all core warehouse functions while providing hands-on guidance, coordinating workflow, reinforcing safety and food compliance standards, and ensuring operational efficiency. This role helps maintain accurate inventory control, proper stock rotation, and timely order fulfillment to support dnata Catering’s on-time performance and operational excellence. This is a working lead position actively engaged in daily warehouse tasks while providing direction and support to team members.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES
Operational Duties
- Perform all Warehouse Clerk responsibilities including receiving, inspecting, storing, and issuing products, equipment, and supplies
- Monitor inbound flights and ensure storage equipment and assigned cages are properly secured
- Monitor and secure duty-free goods
- Move stock on flat surfaces and inclined ramps using hand trucks, lifts, and pallet movers
- Restock, move, and rotate inventory within all storage areas (FIFO compliance)
- Assist with inventory counts, cycle counts, audits, and discrepancy resolution
- Maintain clean and organized storage areas daily, including spill and breakage cleanup
- Break down refuse containers for proper disposal
- Ensure compliance with HACCP, food safety, and company standards
- Perform duties safely to prevent injury to self and others
Lead Responsibilities
- Provide day-to-day direction and workflow coordination for Warehouse Clerks during assigned shift
- Serve as the first point of contact for operational questions and issue resolution
- Support the Warehouse Supervisor with shift assignments and task delegation
- Monitor productivity and accuracy standards, reinforcing expectations in real time
- Train and onboard new warehouse employees on processes, safety, and compliance requirements
- Ensure team adherence to safety, security, and food handling procedures
- Escalate operational issues, inventory discrepancies, or performance concerns to Supervisor
- Support continuous improvement initiatives and process efficiencies
- Model professionalism, accountability, and teamwork
- Perform other duties as assigned by management
EDUCATION & EXPERIENCE
- High School Diploma or GED preferred
- Minimum of two (2) years of warehouse, inventory, or logistics experience
- Prior experience in a lead or team support role preferred
QUALIFICATIONS
- Forklift certification preferred
- Ability to read, write, and communicate effectively in English
- Strong leadership and interpersonal skills
- Ability to provide direction while maintaining a collaborative team environment
- Strong attention to detail and inventory accuracy
- Ability to work efficiently in a fast-paced, time-sensitive environment
- Ability to lift, push, pull, and move 40 lbs. or more
- Ability to work holidays, weekends, nights, and mornings as required
Warehouse Clerk Lead
dnata Catering USA
The Warehouse Clerk Lead at dnata Catering plays a key frontline leadership role within warehouse operations. This position serves as the primary point of contact for Warehouse Clerks during assigned shifts and supports the Warehouse Supervisor in overseeing daily inventory, receiving, storage, and distribution activities.
The Warehouse Clerk Lead performs all core warehouse functions while providing hands-on guidance, coordinating workflow, reinforcing safety and food compliance standards, and ensuring operational efficiency. This role helps maintain accurate inventory control, proper stock rotation, and timely order fulfillment to support dnata Catering’s on-time performance and operational excellence.
This is a working lead position — actively engaged in daily warehouse tasks while providing direction and support to team members.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES
Operational Duties
- Perform all Warehouse Clerk responsibilities including receiving, inspecting, storing, and issuing products, equipment, and supplies
- Monitor inbound flights and ensure storage equipment and assigned cages are properly secured
- Monitor and secure duty-free goods
- Move stock on flat surfaces and inclined ramps using hand trucks, lifts, and pallet movers
- Restock, move, and rotate inventory within all storage areas (FIFO compliance)
- Assist with inventory counts, cycle counts, audits, and discrepancy resolution
- Maintain clean and organized storage areas daily, including spill and breakage cleanup
- Break down refuse containers for proper disposal
- Ensure compliance with HACCP, food safety, and company standards
- Perform duties safely to prevent injury to self and others
Lead Responsibilities
- Provide day-to-day direction and workflow coordination for Warehouse Clerks during assigned shift
- Serve as the first point of contact for operational questions and issue resolution
- Support the Warehouse Supervisor with shift assignments and task delegation
- Monitor productivity and accuracy standards, reinforcing expectations in real time
- Train and onboard new warehouse employees on processes, safety, and compliance requirements
- Ensure team adherence to safety, security, and food handling procedures
- Escalate operational issues, inventory discrepancies, or performance concerns to Supervisor
- Support continuous improvement initiatives and process efficiencies
- Model professionalism, accountability, and teamwork
- Perform other duties as assigned by management
EDUCATION & EXPERIENCE
- High School Diploma or GED preferred
- Minimum of two (2) years of warehouse, inventory, or logistics experience
- Prior experience in a lead or team support role preferred
QUALIFICATIONS
- Forklift certification preferred
- Ability to read, write, and communicate effectively in English
- Strong leadership and interpersonal skills
- Ability to provide direction while maintaining a collaborative team environment
- Strong attention to detail and inventory accuracy
- Ability to work efficiently in a fast-paced, time-sensitive environment
- Ability to lift, push, pull, and move 40 lbs. or more
- Ability to work holidays, weekends, nights, and mornings as required
Intellectual / Social Demands
While performing the essential functions of this role, the employee is continuously required to multitask under strict time constraints. The position demands sustained attention to detail and accuracy, including following simple to complex (multi-step) instructions.
This role also requires leadership presence — supporting team members, reinforcing standards, responding to direction from management, and ensuring productivity goals are met. Consistent attendance, punctuality, accountability, and professionalism are required.
Physical Demands
While performing the duties of this job, the employee is regularly required to:
- Stand and walk for extended periods
- Reach with hands and arms
- Stoop, kneel, or crouch
- Regularly lift and/or move up to 40 pounds
Must observe all safety and security procedures, report unsafe conditions, and properly use equipment and materials.
Work Environment
The essential functions of this position are primarily performed indoors within a warehouse environment. The noise level may range from moderate to loud depending on operational activity.
We believe that diversity and inclusion are fundamental to creating a strong workplace and community. At dnata, we’re proud that our workforce is as diverse as the customers we serve. And we’re committed to nurturing your talent with mentoring, volunteer and professional development opportunities. We welcome everyone. Our employee resource groups are one of the many ways we champion diversity and inclusion at dnata.
Notice Regarding Background Checks (State Law Disclosures)
dnata Catering may obtain consumer reports and/or investigative consumer reports about applicants or employees for employment purposes, in accordance with the Fair Credit Reporting Act (15 U.S.C. § 1681 et seq.) and applicable state laws.
- California: Pursuant to the California Investigative Consumer Reporting Agencies Act (Cal. Civ. Code § 1786 et seq.), dnata Catering may obtain an investigative consumer report that may include information regarding your character, general reputation, personal characteristics, or mode of living. You have the right to request a copy of any report obtained.
- New York: In accordance with Article 23-A of the New York Correction Law and the New York Human Rights Law, background checks will be conducted only as permitted by law, and any employment decision based on criminal history will follow required legal standards and notice requirements.
- Massachusetts: Pursuant to the Massachusetts Consumer Reporting Act (M.G.L. c. 93, § 52 et seq.) and the Massachusetts CORI statute (M.G.L. c. 6, § 172), dnata Catering may obtain a consumer report or criminal offender record information for employment purposes, consistent with state law. Applicants may request a copy of any report obtained.
- New Jersey: In accordance with the New Jersey Opportunity to Compete Act (N.J.S.A. 34:6B-11 et seq.) and applicable consumer reporting laws, background checks will be conducted only as permitted by law, and applicants will receive required notices and rights regarding any consumer report obtained.
- Texas: Background checks may be conducted in accordance with applicable Texas law and the Fair Credit Reporting Act. Applicants will receive required disclosures and authorizations prior to any consumer report being obtained.
- Tennessee: Background checks may be conducted in accordance with applicable Tennessee law and the Fair Credit Reporting Act. Applicants will receive required disclosures and authorizations prior to any consumer report being obtained.
