About Anago Cleaning Systems of Cleveland
Anago Cleaning Systems is an industry-leading commercial cleaning master franchise serving businesses across Greater Cleveland and Northeast Ohio. We support local business owners and unit franchisees to provide top-tier janitorial, disinfection, and floor care solutions to offices, healthcare facilities, schools, and industrial sites. We pride ourselves on technology-driven communication, exceptional customer service, and a fast-paced, collaborative team environment.
Position Summary
We are seeking a reliable, professional, and welcoming Administrative Assistant / Receptionist to be the face and voice of our Cleveland regional office.
In this dual-purpose role, you will manage front-desk reception—greeting guests, answering phones, and managing incoming inquiries—while delivering essential administrative support to our sales, operations, and account management teams. The ideal candidate is detail-oriented, comfortable multi-tasking, and possesses excellent communication skills.
Key Responsibilities
Front Desk & Reception
· Warmly greet all visitors, vendors, prospective clients, and franchise owners entering the office.
· Answer incoming multi-line telephone calls in a professional, courteous manner; direct calls or take detailed messages as needed.
· Handle incoming/outgoing mail, deliveries, and overnight packages.
· Maintain a neat, organized, and welcoming lobby/reception area and conference rooms.
Administrative Support & Operations
· Assist the Operations and Sales teams with client onboarding, document organization, and data entry into company CRM systems.
· Monitor incoming service requests, customer feedback, and messages from clients or franchise owners (including via our proprietary CleanCom® portal).
· Prepare standard reports, proposals, and correspondence for client accounts and franchise inquiries.
· Maintain physical and digital filing systems for contracts, vendor files, and office records.
· Order and manage office supplies, ensuring inventory levels are maintained within budget.
· Perform general clerical duties including copying, scanning, emailing, and filing.
Qualifications & Skills
· Experience: 1–3 years of experience in a front desk, receptionist, or administrative assistant role preferred.
· Education: High School Diploma or equivalent required; Associate’s degree preferred.
· Tech Skills: Proficient in Microsoft Office Suite (Word, Excel, Outlook) and comfortable learning new web-based management platforms/CRMs.
· Communication: Exceptional verbal and written communication skills with a customer-first attitude.
· Organization: Strong organizational and multi-tasking abilities with high attention to detail.
· Bilingual Ability: English/Spanish bilingual capability is a strong plus (though not strictly required).
Benefits & Compensation
· Pay Range: $20.00 – $23.00 / hour (Commensurate with experience)
· Health, Dental, and Vision Insurance options
· Paid Time Off (PTO) and Paid Holidays
· Retirement / 401(k) plan with company match
· Opportunity for professional growth within a nationally recognized franchise system
How to Apply
- Interested candidates should submit an updated resume along with a brief cover letter describing why you are a great fit for Anago Cleaning Systems of Cleveland.
Job Type: Full-time
Pay: $20.00 - $23.00 per hour
Expected hours: 40.0 per week
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Experience:
- Microsoft Office: 2 years (Preferred)
- Customer Service: 5 years (Preferred)
- Administrative: 5 years (Preferred)
Ability to Commute:
- Broadview Heights, OH 44147 (Preferred)
Work Location: In person
