SUMMARY
Club Concierge – The Club at Tamarack
The Club Concierge is the first point of contact for Members and their Guests and plays a key role in delivering a seamless, welcoming, and elevated Club experience. This position requires a dynamic, service-driven individual who thrives in a fast-paced environment and consistently exceeds Member expectations.
EMPLOYEE EXPERIENCE
Working at Tamarack is an incredibly rewarding and magical experience. Not only will you be working in a beautiful mountain environment, but you will also receive amazing employee perks like a season pass for you and your family, resort discounts, free childcare and more!
Tamarack Resort offers a comprehensive benefits package including free childcare, season passes, employee housing in our brand-new housing units, resort discounts, 401k, health, dental, vision, life insurance, and more! We are passionate about guest service and delivering memorable experiences to all who enjoy Tamarack.
Mountains, meadows and lakes are for everyone, and our resort community is no different. We are committed to promoting equality, diversity and inclusion in hiring, training, and career advancement. We celebrate and respect our diverse team members and guests.
RESPONSIBILITIES
·
Deliver consistently warm, polished, and engaging service to Members and their Guests.
- Serve as a primary point of contact for Members, creating a welcoming and personalized experience from arrival through departure.
- Greet, check in, and assist Members and Guests while consistently upholding Club service standards and Customs and Courtesies.
- Create a professional and welcoming first impression that reflects the culture, values, and hospitality standards of The Club at Tamarack.
- Anticipate Member needs and preferences and proactively identify opportunities to enhance their Club and resort experience.
- Respond promptly, accurately, and professionally to inquiries regarding Club events, procedures, amenities, and resort activities.
- Issue Member ID cards and All Season Passes and maintain accurate and up-to-date records in Club systems.
- Provide personalized recommendations and booking assistance for dining, spa services, events, transportation, recreational activities, and other resort amenities.
- Coordinate effectively with Club and resort departments to fulfill Member requests and ensure exceptional follow-through.
- Develop a strong working knowledge of Tamarack Resort, Valley County, and surrounding amenities in order to provide informed recommendations and assistance.
- Resolve requests, concerns, and service issues efficiently, professionally, and discreetly, taking ownership through resolution whenever possible.
- Maintain thorough knowledge of the Club’s Customs and Courtesies and apply them consistently in every Member and Guest interaction.
- Support Club operations, special events, and periods of peak activity as needed.
- Maintain a clean, organized, and polished concierge area and protect Member and Guest confidentiality at all times.
- Maintain accurate records, communicate important Member information appropriately, and ensure requests are followed through to completion.
- Act as a professional ambassador of The Club at Tamarack at all times, with flexibility to work evenings, weekends, holidays, and other high-demand periods
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The qualifications listed below represent the knowledge, skills, and abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Proficiency in English, both written and verbal.
- Previous customer service experience required; minimum 2 years hospitality or private club experience preferred.
- Computer proficiency required, including experience with Microsoft Windows–based applications.
- Professional appearance and demeanor at all times.
- Strong interpersonal, communication, and problem-solving skills.
- Highly responsible, dependable, and detail oriented.
- Ability to work effectively under pressure in a fast-paced environment.
- Ability to work collaboratively as part of a team.
- Ability to anticipate and respond to guest needs while remaining calm, courteous, and composed.
- Adaptable and flexible; able to manage frequent changes, delays, and unexpected situations.
- Enjoys working with and interacting with the public in a service-focused role.
