Join the Code360 Team: Human Centered Design (HCD) SME
Are you passionate about Human-Centered Design, understanding user needs, improving digital experiences, and delivering intuitive, accessible solutions that support CMS modernization and mission-focused initiatives?
Code360 is seeking a highly motivated HCD SME to join our innovative and mission-focused team. In this role, you will lead human-centered design activities, applying user research, journey mapping, prototyping, usability testing, and service design principles to create intuitive, accessible, and effective solutions that support CMS mission needs, digital modernization, and improved user experiences.
This is a mostly a remote position with some on-site requirement, offering flexibility and the opportunity to collaborate with a diverse team of talented professionals committed to technical excellence and meaningful impact.
NOTE: This position is contingent upon contract award.
What You Should Know:
We value our culture and connection, plus flexibility to work from home. We are currently designing hybrid options. Due to the nature of the project, candidates must be a US Citizen.
We need your HCD UX skills! What other skills will help you succeed at Code360? Glad you asked! We’re excited about candidates who can accomplish the following:
What We’re Looking For
The Human-Centered Design Subject Matter Expert (HCD SME) serves as the lead for planning, executing, and integrating human-centered design practices across CMS initiatives. The HCD SME works closely with CMS program leadership, product owners, business stakeholders, technical teams, and end users to ensure solutions are designed around real user needs, workflows, behaviors, and mission objectives.
The HCD SME provides strategic guidance on user research, persona development, journey mapping, service design, prototyping, usability testing, accessibility, and continuous experience improvement. The HCD SME facilitates collaboration across multidisciplinary teams and translates user insights into actionable requirements and design recommendations. This role is responsible for helping deliver intuitive, accessible, and user-centered solutions that support CMS digital modernization, healthcare data and analytics initiatives, interoperability, business process improvement, and enterprise transformation.
Responsibilities and Contributions:
- Lead Human-Centered Design activities throughout the product and system development lifecycle.
- Apply Centers for Medicare & Medicaid Services (CMS) HCD experience.
- Apply USDS digital services playbooks experience.
- Plan and conduct user research, stakeholder interviews, contextual inquiry, workshops, and usability testing.
- Develop personas, user journeys, empathy maps, service blueprints, workflow maps, and experience maps.
- Identify user pain points, unmet needs, barriers, and opportunities for improving CMS business processes and digital services.
- Translate research findings into user needs, requirements, design recommendations, and prioritized product improvements.
- Facilitate HCD workshops and collaborative design sessions with CMS stakeholders, product owners, business analysts, developers, data teams, and leadership.
- Develop wireframes, prototypes, concepts, and interaction designs to rapidly validate solutions with users.
- Apply HCD principles to CMS dashboards, analytics platforms, enterprise applications, portals, and data-driven products.
- Define and track user-experience measures such as task completion, time to insight, usability, adoption, accessibility, satisfaction, and discoverability.
- Collaborate with Agile product teams to incorporate user feedback into product backlogs, epics, features, and user stories.
- Ensure solutions comply with Section 508 accessibility requirements and applicable federal digital experience standards.
- Support continuous discovery and iterative improvement based on user feedback, analytics, and usability findings.
- Communicate HCD findings and recommendations effectively to both technical and non-technical CMS stakeholders.
Qualifications:
- Bachelor’s degree in Human-Computer Interaction, UX Design, Psychology, Information Systems, Design, or a related discipline.
- 5+ years of experience in Human-Centered Design, UX research, service design, or user experience.
- Demonstrated experience supporting CMS programs, systems, or digital modernization initiatives.
- Experience with CMS HCD practices.
- Experience with the U.S. Digital Services Playbook and federal digital-service design practices.
- Strong understanding of federal government and CMS stakeholder environments.
- Experience conducting user interviews, usability testing, journey mapping, persona development, and design workshops.
- Experience translating qualitative and quantitative research into actionable recommendations.
- Experience working within Agile/Scrum and multidisciplinary product teams.
- Knowledge of Section 508, accessibility, and inclusive design practices.
- Strong facilitation, communication, presentation, and stakeholder-management skills.
Compensation:
We believe in paying people fairly, so we've established a compensation model that ensures everyone at Code360 — regardless of race, ethnicity, gender, sexual orientation, disability, religion, age, nationality, or negotiation skills — is given equal pay for equal work.
So What’s Next?
Code360 has good success rate in providing valuable resources to our customers in the past. This is primarily because of our robust hiring strategy. We believe in time well spent in finding the right candidate is time saved in getting the job done effectively. Our hiring process does not start with getting a job description, we engage with the hiring manager to understand the key expectation for an ideal candidate, and we strive hard to find the right candidates to get the job done.
Our hiring strategy involves identifying the experience levels of the candidates, multiple rounds of interviews are conducted with online hands-on coding exercise, diagramming skills, checking the candidate’s knowledge levels. We also engage certified Scrum Agile Practitioners and professionals certified in the relevant technology to screen the candidates. We make sure that the ideal candidate has the desired technical skill as well as the right attitude to blend into the team in order to achieve maximum productivity in short span of time.
Why Code360?
Our employees deserve a better life… better health! And, every member of the Code360 team has something to share, and we value the unique viewpoint you’ll bring to our community. Code360 offers signature benefits that helps our employees stays in balance with work and life.
Here are a few highlights of our benefits package:
- Signature benefits
- Family-friendly workplace
- 3 weeks accrued PTO + 11 federal holidays
- Excellent PPO and HSA health, dental and vision plans with the maximized Employer contribution
- Professional Development/Certifications and Tuition Reimbursement
- Employer sponsored LTD, STD and Basic Life Insurance
- 401(k) plan with employer contributions
About Code360:
Code360 Inc., is an IT Digital Services company providing software development and consulting services, specializing in advanced Health IT, IT Governance, Cloud, Software Development, Business Intelligence and Open Standards and technologies.
We are specialized in enabling seamless automation and best IT practices, agency governance into Solution Architecture, Health IT, Cloud, and Business Intelligence technologies to develop robust, secure, and stable 360-degree solutions to achieve greater results.
That’s not our only goal, though. We also strive to create a purple culture that makes our employees excited to come to work every day. That’s why we encourage our employees to pursue their passions, both in and out of the office.
Code360 believes in equal opportunity employment. We won’t discriminate against any employee or applicant on the basis of race, gender, nationality, age, religion, disability, military status, or sexual orientation. As a company and as individuals, we’re committed to providing an inclusive and welcoming environment for our team, our family members, our clients, our subcontractors, and our vendors.
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Professional development assistance
- Retirement plan
- Tuition reimbursement
- Vision insurance
Application Question(s):
- Will you now or in the future require employment visa sponsorship to work in the United States?
- Please describe one example where your HCD work resulted in a measurable improvement in usability, adoption, task completion, user satisfaction, or business efficiency.
- Do you have direct experience supporting Centers for Medicare & Medicaid Services (CMS) programs or projects? If yes, please briefly describe the program(s) and your role.
Experience:
- HCD: 4 years (Required)
- USDS: 1 year (Required)
- UX Strategy: 4 years (Required)
- Design Thinking: 4 years (Required)
Work Location: Remote
