About the Role
HVACRedu.net is seeking an organized, service-oriented professional to support both our Student Services and Sales teams. This full-time remote position is divided between assisting current students and supporting prospective customers, clients, and sales activities.
The ideal candidate is an excellent communicator who enjoys helping people, managing details, and following tasks through to completion. They will be comfortable working across multiple systems, learning new processes, and collaborating with a small fully remote team.
Key Responsibilities: Student Services Support — Approximately 50%
· Respond to student questions by phone, email, and other support channels in a timely and professional manner.
· Assist students with account access, course navigation, enrollment, extensions, completions, certificates, and general program questions.
· Troubleshoot common user issues and escalate technical or academic concerns when necessary.
· Process student registrations, account updates, course changes, and other administrative requests.
· Maintain accurate student records and document interactions and resolutions.
· Follow up on open requests to ensure students receive complete and timely support.
· Help identify recurring questions and opportunities to improve student resources and internal processes.
Sales Support — Approximately 50%
· Respond to inquiries from prospective students, employers, associations, and other clients.
· Provide accurate information about courses, programs, pricing, registration, and purchasing options.
· Assist the sales team with proposals, quotes, agreements, presentations, and follow-up activities.
· Enter and maintain accurate prospect, customer, and sales information in company systems.
· Help coordinate registrations and enrollments for individual, group, and organizational clients.
· Support outreach campaigns and follow up with prospective customers as directed.
· Coordinate with Student Services and other departments to ensure a smooth transition from sale to enrolment.
· Assist with sales reporting and other administrative needs.
What We Are Looking For
· Experience in customer service, student services, sales support, account coordination, or a similar role.
· Strong written and verbal communication skills.
· A professional, patient, and helpful approach when working with customers and students.
· Excellent organization, accuracy, and attention to detail.
· Ability to manage multiple requests and priorities without losing track of follow-up.
· Confidence learning and working across several online systems.
· Ability to troubleshoot basic user issues and recognize when a matter should be escalated.
· Strong computer skills, including experience with Microsoft Office or similar tools.
· Ability to work independently, manage time effectively, and communicate consistently in a remote environment.
· Must provide and maintain their own reliable laptop or computer and any other personal devices needed to perform the role remotely.
· A collaborative attitude and willingness to support different areas of the business.
Additional Assets
The following experience would be valuable but is not required:
· Experience in online education, workforce training, HVACR, or a related industry.
· Familiarity with Moodle or another learning management system.
· Experience with CRM, ecommerce, ticketing, or student information systems.
· Experience supporting business-to-business customers or group enrollments.
· Familiarity with Microsoft Teams, Outlook, Excel, and other Microsoft 365 tools.
Ownership and Working Style
We are looking for someone who:
· Takes responsibility for their work and follows tasks through to completion.
· Communicates clearly, professionally, and with empathy.
· Is dependable, responsive, and comfortable working independently.
· Maintains accurate records and respects established processes.
· Looks for solutions while knowing when to ask for assistance.
· Adapts well as priorities, systems, and business needs evolve.
· Contributes positively to a collaborative remote team.
What Success Looks Like
The successful candidate will provide responsive and dependable support to both students and the sales team. Student and customer questions will be handled accurately, records will remain current, follow-ups will be completed, and handoffs between inquiry, purchase, registration, and enrollment will be smooth.
Over time, this person will develop a strong understanding of our courses, programs, customers, and systems and become a trusted source of support across the organization.
Why Join Us?
At HVACRedu.net, you’ll join an established online education company with more than 25 years of experience supporting the HVACR workforce. Our programs help students, technicians, employers, and industry partners succeed in an essential and constantly evolving field.
You’ll be part of a small, fully remote team where communication, organization, and follow-through are valued. This role offers meaningful variety, opportunities to learn, and the chance to make a direct impact on the student and customer experience.
Pay: $32,000.00 - $36,000.00 per year
Benefits:
Work Location: Remote
