Join a Mission That Changes Lives
Hope Shelters is seeking a compassionate, organized, and motivated Shelter
Manager to lead the daily operations of our emergency shelter in Pontiac, Michigan.
This role is an opportunity to make a real difference by creating a safe, respectful,
trauma-informed, and supportive environment for individuals and families experiencing
homelessness.
If you’re a hands-on leader who thrives in a fast-paced setting, enjoys developing staff,
and believes every person deserves dignity and hope, we encourage you to apply.
About Hope Shelters
Hope Shelters provides safe shelter, compassionate care, and pathways to self-
sufficiency for those experiencing homelessness. We believe everyone
deserves respect, dignity, and the opportunity to rebuild their lives.
Our team is committed to creating a welcoming environment where residents can
access the support and resources needed for long-term stability.
Position Summary
As the Shelter Manager, you will oversee day-to-day shelter operations, supervise staff,
ensure resident safety, and maintain a positive, trauma-informed environment.
You’ll work closely with the Executive Director and program team to ensure the shelter
runs efficiently while delivering high-quality services to residents.
Key Responsibilities
- Oversee day-to-day operations of the emergency shelter
- Supervise, coach, and support shelter staff
- Develop staff schedules and ensure adequate coverage
- Coordinate resident admissions, orientations, bed assignments, and discharges
- Respond to emergencies, resident concerns, and crisis situations
- Ensure shelter policies and procedures are followed consistently
- Maintain a safe, clean, respectful, welcoming environment for residents and staff
- Coordinate with case managers and community partners to support resident outcomes
- Monitor facility conditions and coordinate maintenance needs
- Ensure timely and accurate documentation and operational records
- Assist with recruiting, onboarding, and training new employees
- Promote a culture of teamwork, accountability, professionalism, and compassion
Qualifications
Required
- Associate degree in Human Services, Social Work, Criminal Justice, Public Administration, or related field (Bachelor’s preferred)
- Minimum 3 years of experience in homeless services, residential programs, social
- services, behavioral health, or related human services field
- Strong leadership, communication, organizational, and problem-solving skills
- Ability to remain calm and use sound judgment during emergencies
- Commitment to providing respectful, trauma-informed services
- Valid Michigan driver’s license and reliable transportation
Preferred
- Experience in an emergency shelter or residential facility
- Knowledge of trauma-informed care, crisis intervention, and conflict resolution
- CPR/First Aid certification (or willingness to obtain after hire)
Compensation & Benefits
Salary: $50,000 annually
- Hope Shelters offers a competitive benefits package, including:
- Medical, dental, and vision insurance
- Employer-sponsored life insurance
- Paid Time Off (PTO)
- Paid holidays
- Professional development and training opportunities
- Career growth within a mission-driven organization
Schedule
- Full-time, exempt role
- Primarily Monday–Friday
- Some evenings, weekends, holidays, and on-call responsibilities may be required to support shelter operations
Why Join Hope Shelters?
At Hope Shelters, you won’t just fill a role—you’ll help create safer beginnings for
people facing homelessness. Each day, you’ll support residents as they take steps
toward stability, while working alongside a committed team focused on service,
compassion, and excellence.
How to Apply
Interested applicants should submit the following to [email protected]:
- Resume
- Cover letter (preferred)
Applications will be reviewed as received. Qualified candidates may be contacted
before the posting closes.
Equal Opportunity Employer
Hope Shelters is an Equal Opportunity Employer. We are committed to fostering a
diverse, inclusive, and respectful workplace where all employees and residents are
treated with dignity and respect.
Pay: $50,000.00 per year
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
