Join us at the Ontario Airport Hotel & Conference Center as we embark on an exciting rebranding journey to redefine excellence in hospitality. As a Bell Attendant, you will be one of the first and last points of contact for our guests, playing a key role in creating memorable, elevated experiences. With a warm, professional demeanor and a passion for guest service, you’ll support our renewed commitment to exceptional service standards from the moment guests arrive. If you're enthusiastic, service-driven, and ready to be part of a revitalized brand vision, we invite you to grow with us.
Key Responsibilities:
- Greet guests warmly upon arrival and departure.
- Assist with loading/unloading luggage and escort guests via golf cart to their rooms.
- Explain room features, hotel amenities, and services.
- Organize and store luggage in designated areas.
- Read and match luggage tags, write claim tickets, and ensure proper handling.
- Respond promptly to guest requests and resolve issues or escalate as needed.
- Provide accurate information about hotel services and local attractions.
- Stay informed on current events and entertainment in the area.
- Coordinate with valet, front desk, and housekeeping for seamless service.
Additional Responsibilities: Please be aware that this job description is not intended to provide an exhaustive list of activities, duties, or responsibilities required of the employee for this position.
Qualifications:
- High school diploma or equivalent preferred.
- Must have valid California Driver's License and clean driving record.
- Previous hospitality or customer service experience is a plus.
- Excellent communication and interpersonal skills.
- Ability to lift and carry heavy luggage and stand for extended periods.
- Professional appearance and positive attitude.
- Familiarity with the local area is helpful.
- Flexible availability including weekends and holidays.
Availability: The hotel operates 7 days a week, 24 hours a day. Schedules must accommodate fluctuating business demands
Why Join Us? At the Ontario Airport Hotel & Conference Center, we take pride in creating exceptional guest experiences and fostering a team culture where professionalism, hospitality, and personal connections thrive. As a Bell Attendant, you'll be at the forefront of our guest journey—offering a warm welcome, assisting with their needs, and setting the tone for a memorable stay. Be part of a reimagined hospitality experience where your service leaves a lasting impression from the very first interaction.
Our team is built on three core values: we're trustworthy, approachable, and just the right amount of visionary. That means you can count on us, feel comfortable being yourself, and get excited about where we’re headed together. It's more than just a job—it’s a place where great people and bold ideas come together.
Manhattan Hospitality Advisors is committed to equal employment opportunity. We provide equal opportunities to all qualified applicants regardless of race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status, or any other characteristic protected by law.
Job Types: Full-time, Part-time
Pay: $17.50 - $18.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
