At Daycos, strong technical operations, secure systems, and consistent processes are essential to supporting our employees and customers. The Technical Operations & Compliance Analyst supports the reliability and effectiveness of Daycos' technical operations through compliance coordination, operational process management, security activities, reporting, and cross functional collaboration.
This position serves as a key connection point between technical teams, business stakeholders, and customers for established operational processes and services. The role is responsible for keeping critical operational and compliance activities organized, documented, measurable, and continuously improving.
Position Accountabilities
Compliance & Security Operations
- Coordinate compliance and audit activities, including evidence collection, documentation, readiness reviews, remediation tracking, and communication with internal stakeholders and external auditors
- Maintain IT security policies, procedures, standards, and supporting documentation
- Track compliance activities and requirements across applicable security and regulatory frameworks
- Coordinate security awareness activities, including employee training, phishing campaigns, and cybersecurity communications
- Coordinate disaster recovery plan reviews, testing activities, and documentation updates
- Perform recurring access reviews and other security related operational activities
Technical Operations Coordination
- Coordinate recurring technical operations activities, including ticket review, issue escalation, scheduled maintenance, access management, and technology lifecycle activities
- Monitor operational systems and processes to identify issues requiring follow up, escalation, or corrective action
- Coordinate hardware replacement activities, software licensing, and other technology lifecycle needs
- Support employee onboarding and termination processes related to technology, systems, and access
- Work across technical teams and business stakeholders to ensure operational requests have clear ownership, appropriate prioritization, and timely follow through
Process, Documentation & Continuous Improvement
- Maintain technical operations procedures, process documentation, customer facing technical documentation, and internal knowledge resources
- Identify and implement practical improvements within technical operations and compliance workflows
- Standardize recurring operational processes to improve consistency, efficiency, documentation, and accountability
- Identify repetitive operational activities that can be simplified or automated
- Participate in testing and validation activities for operational changes and technical solutions
Operational Reporting & Visibility
- Develop and maintain reporting and dashboards related to technical operations, compliance, security, and service performance
- Track operational metrics and identify trends, recurring issues, risks, and opportunities for improvement
- Provide recurring reporting on areas such as ticket activity, downtime, compliance status, security activities, and operational performance
- Improve reporting processes through automation and effective use of available tools and technologies
Customer & Cross Functional Technical Coordination
- Serve as an operational technical contact for established customer-facing systems, services, and integrations
- Coordinate technical requests between customers, business stakeholders, and technical teams
- Assist with defining and documenting operational requirements, issues, and expected outcomes
- Maintain customer facing technical documentation and communicate operational changes when appropriate
- Escalate requests involving product design, product functionality, data analysis, or new solution development to the appropriate product or engineering resources
