Proper Quality Cleaning, LLC
(Preference for DMV Area Candidates)
Part-Time
Pay: $25–$30 per hour (Position is Primarily Remote)
Proper Quality Cleaning is a growing residential cleaning company serving Maryland, Virginia, and Washington, DC. We are seeking a highly organized, proactive, and customer-focused Operations Coordinator & Executive Assistant to help support our growing business. We are a small business, which means every team member plays an important role in our success.
This position serves as the administrative hub of the company, supporting our clients, employees, recruiting efforts, and daily operations. The ideal candidate is an excellent communicator with strong attention to detail who enjoys building organized systems and helping a growing company operate efficiently.
This role will work closely with company leadership and field operations to ensure our customers receive exceptional service while supporting recruiting, scheduling, administrative operations, and continuous process improvement.
As Proper Quality Cleaning continues to grow, this position has the opportunity to expand in both responsibility and hours.
Client Communication & Customer Success
- Respond promptly to customer inquiries by phone, email, and text.
- Build and maintain strong client relationships.
- Prepare and send service estimates and quotes.
- Schedule new and recurring cleaning appointments.
- Conduct customer follow-ups before, during, and after services.
- Resolve customer concerns professionally and escalate issues when appropriate.
- Maintain accurate customer records and communication history.
- Assist with invoicing, collections, and payment follow-up.
Recruiting & Onboarding
- Drive recruiting efforts from sourcing candidates through onboarding.
- Create and manage job postings across multiple hiring platforms.
- Screen resumes and identify qualified candidates.
- Coordinate onboarding for new employees.
- Coordinate training of new cleaners
- Track recruiting metrics and hiring pipeline.
- Develop strategies to improve recruiting effectiveness and attract high-quality candidates.
- Support employee retention initiatives through proactive communication and follow-up.
Operations & Administration
- Own the day-to-day administrative operations of the business.
- Create and maintain daily and weekly cleaning schedules.
- Coordinate scheduling changes with field staff.
- Maintain company calendars, databases, and internal documentation.
- Assist with preparing reports and operational documentation.
- Keep employee records accurate and up to date.
- Support implementation of company policies and procedures.
- Assist leadership with administrative projects and special assignments.
Process Improvement & Technology
We are looking for someone who enjoys improving systems—not just maintaining them.
Responsibilities include:
- Identify opportunities to improve administrative workflows.
- Help implement AI tools and automation where appropriate.
- Create and maintain Standard Operating Procedures (SOPs).
- Recommend improvements that increase efficiency and improve the customer experience.
Qualifications
- Comfortable working in a growing small-business environment where priorities can change quickly and flexibility is essential.
- Demonstrated ability to work independently with minimal supervision and take ownership of outcomes.
- Comfortable making decisions and exercising sound judgment without waiting for detailed instructions.
- Previous administrative, office management, customer service, recruiting, or operations experience preferred.
- Outstanding written and verbal communication skills.
- Exceptional attention to detail.
- Highly organized and dependable.
- Ability to multitask and prioritize effectively.
- Comfortable learning new software and technology.
- Experience with Google Workspace, Microsoft Office, CRM systems, scheduling software, or applicant tracking systems preferred.
Position Details
- Part-time (20 hours per week to start).
- Primarily Fully remote.
- Candidate must be available during normal business hours on scheduled workdays.
- Occasional in-person meetings may be required.
- Additional hours and responsibilities may become available as the company continues to grow.
Compensation
- $25.00–$30.00 per hour, based on experience and qualifications.
Growth Opportunities
Proper Quality Cleaning is committed to promoting from within whenever possible.
As the company continues to grow, this position may expand into a larger leadership role with increased responsibilities, additional hours, and increased compensation based on performance and business needs.
Ideal Candidate
The ideal candidate is someone who:
- Loves organization and attention to detail.
- Enjoys helping customers.
- Thrives in a fast-paced environment.
- Takes ownership rather than waiting for direction.
- Communicates professionally and confidently.
- Enjoys recruiting and developing great teams.
- Thinks proactively about improving processes and solving problems.
- Wants to grow alongside a rapidly expanding company.
Pay: $25.00 - $30.00 per hour
Application Question(s):
- 1. What is your desired hourly rate for this position?
2. Describe a time when you improved a process or made a workflow more efficient. What was the problem, what actions did you take, and what was the outcome?
3. Please describe your experience handling phone calls, emails, text messages, scheduling, and follow-up and how you ensure customers receive timely, professional service.
4. Describe a situation where you were given a goal or project with minimal direction. How did you determine what needed to be done, and what was the outcome?
5. Please describe a time when you had to adapt to changing priorities or solve an unexpected problem. What did you do, and what was the result?
6. In 3–5 sentences, tell us why you believe you would be successful in this role and what qualities you possess that would help you thrive in a fast-paced, growing small-business environment.
Work Location: Hybrid remote in Germantown, MD 20876
