External - Posting Description
Specialist, Human Resources Support Services - 518606
Organization: CAO
Department: HR SUPPORT SERVICES
Work Location: Chattanooga Corporate Offices, and Knoxville Corporate Office
Relocation: No relocation benefits are offered for this position
Posting Open: 7/16/2026
Posting Close: 7/19/2026 at 11:59 PM EST
Salary: Competitive
We are looking for a customer‑focused professional who brings strong attention to detail, takes initiative, and works well within a team. The ideal candidate maintains a positive and professional attitude, learns quickly, and is dependable in both customer‑facing and transactional work. Success in this role means growing your skills, contributing to our strong culture, and advancing beyond the position within 12 to 18 months. This position may be used to support the HRSS or the HRP teams directly.
POSITION PURPOSE:
This role delivers service-oriented resolutions for HR questions, transactions, and self-service solutions from TVA employees and retirees. As an essential resource this role serves as a subject matter expert on the coordination and processing of employment and personnel actions for TVA employees and contractors. A key aspect of this position is the responsibility for the data integrity in HR systems as well as maintaining accurate records for audit purposes. Must be knowledgeable of current employment laws and regulations, OPM guidelines, collective bargaining agreements, and existing TVA SPP’s to ensure compliance.
JOB DIMENSIONS:
Supervisory Responsibility - No
Budget Responsibility - No
PRINCIPAL ACCOUNTABILITIES:
- Ensures data integrity, accuracy, consistency, and confidentiality in handling of transactions and cases.
- Handles TVA employee and retiree inquiries from a variety of intake channels through effective case management, timely processing and resolution. Communicates effectively through phone and chat to ensure the customer’s need is understood and properly resolved.
- Educates employees, contractors, and retirees on HR policies, processes, and tools.
- Processes transactions, verifications of employment, and employee records timely and accurately into HR systems, in compliance with procedures and processes.
- Cultivates effective partnerships with HR Technology, Recruiters, HR Partners, Financial Consultants, Payroll, Personnel Security and Nuclear Access, TVA employees and other internal or external organizations as appropriate.
- Uses procedures, policies, content library and other reference materials to ensure compliance and accuracy. Analyzes data for quality and compliance with applicable TVA’s processes, procedures, contractual agreements, employment laws, regulations, and OPM guidelines.
- Supports culture of performance and teamwork throughout TVA and fosters a culture of accountability, trust, collaboration, development, and results consistent with the expectations of HR and the Business.
- Develops new and improved processes for handling work flow to enhance team effectiveness by creating procedure documents for internal control (work flow documents/internal procedure documentation).
- Assist or lead in special projects or assignments as needed. Provides recommendations to simplify and enhance processes, procedures, and technologies.
- Maintains and ensures integrity of HR data by reviewing, analyzing, and processing needed data updates based on HR system reports.
- May be asked to update and maintain ServiceNow content library, banners, services, and microsites in support of the customer experience.
- If requested, completion of training programs may be required.
- Performs other job-related duties as assigned.
MINIMUM REQUIREMENTS:
Education – Bachelor’s degree in Human Resources, Business Administration, or related field or equivalent training, education, and experience.
Experience – Associates degree with at least 1 year customer service or at least 3 years of related work experience is required.
Certification/License, etc. – PHR/SPHR Recommended
Knowledge/Skills/Abilities —
- Strong proficiency in data entry, keyboarding skills and in technology applications such as Microsoft Office, PeopleSoft, and ServiceNow.
- Knowledge of TVA programs and policies, strategies, organization structure and applicable labor agreements as they relate to the processing of HR-related transactions
- Detail oriented, organized and able to work well under pressure while processing a variety of personnel actions.
- Exhibits customer-focused skills and communicates effectively both verbally and in writing
- Ability to interface and communicate professionally and effectively with all levels of the organization, maintain confidentiality and respond effectively to requests
- Strong reading comprehension, active listening, and written and oral communication skills
- Ability to manage detailed work within deadlines and time constraints
- Ability to maintain confidentiality
- Knowledge of customer service principles and practices
- Ability to interpret data; recognize trends and assists others in interpreting and identifying trends
Equal Employment Opportunity
TVA is an Equal Opportunity employer and complies with all applicable laws and regulations regarding equal employment opportunities. Any applicant or employee who believes s/he has a discrimination claim (including harassment or retaliation) must contact TVA’s Equal Opportunity Compliance office within 45 calendar days of the event or action s/he believes to constitute discrimination, harassment, or retaliation.
Drug-Free Workplace
All TVA Non-Nuclear employees are covered by TVA's Federal Drug-Free Workplace Program Plan, in accordance with Executive Order 12564, Public Law 100-71 and the Mandatory Guidelines for Federal Workplace Drug Testing. Information regarding the Drug Free Workplace Program can be found at www.samhsa.gov/workplace. TVA Non-Nuclear employees in Testing Designated Positions, including those performing safety-sensitive duties are also subject to random drug testing. TVA Nuclear employees are subject to random alcohol and drug tests in accordance with 10 CFR Part 26 as mandated by the Nuclear Regulatory Commission (NRC).
How to Claim Vet Preference
If you are requesting to be considered as a preference-eligible veteran as outlined in the application process, you must submit your military documents before the posting close date indicated above. Be sure to include all supporting documentation: Form DD214 (member 2 or member 4 copy), a Veterans Disability Rating Letter from the VA (if applicable), and a completed form TVA 3595. If you will not get your DD214 until you are separated or retired, you can request a Statement of Service through your military personnel office. The Statement of Service must list your dates of military service, character of service, expected date of separation and any service-connected disability rating that you have been awarded from your branch of military service. Please submit your military documents each time you apply for a position.
How to Submit Documentation:
- Upload documents in Step 7 of the application process.
More information about preference eligibility and a link to form TVA 3595, can be found at https://www.tva.gov/Careers/Claiming-Veteran-Preference. If you have a question about preference eligibility, please email [email protected].
