Bilingual (Spanish/English) Member Service Representative – Remote (Arkansas Residents Only)
Arkansas Medicaid Service Center | Long-Term Temporary Opportunity
We are currently seeking bilingual Spanish/English Customer Service Professionals for a work-from-home, long-term temporary position supporting the Arkansas Medicaid Service Center. This assignment has no set end date, offering stability and the potential for long-term career growth.
If you thrive in a fast-paced environment and enjoy helping others, this is a great opportunity to build a meaningful career in customer support within a growing, established organization.
What You’ll Do
- Handle high-volume inbound calls from Medicaid recipients regarding coverage and benefits
- Research and resolve customer inquiries, including referrals, policy reviews, and follow-ups
- Accurately document all interactions in accordance with procedures
- Communicate clearly and professionally with a diverse customer base
- Maintain composure and professionalism when assisting challenging callers
- Learn and navigate multiple computer systems (training provided)
Pay & Benefits
- Starting pay: $16/hour
- Advancement opportunity: Potential increase to $17/hour with advancement
- Company-provided equipment
- Opportunity for long-term placement and career advancement
Schedule
- Monday–Friday
- 9:00am-5:30pm
- Two 15 minute breaks and a 30 minute lunch
Minimum Qualifications
- Bilingual in Spanish and English (required)
- Typing speed of 25 WPM or higher
- Working knowledge of Microsoft Office (Word, Excel, Outlook)
- High school diploma or equivalent
- Minimum of 3 years of customer service experience
- Strong work history with reliable attendance
- Ability to multitask, prioritize, and problem-solve effectively
- Commitment to maintaining confidentiality
Additional Requirements
- Must reside in Arkansas
- Pre-employment drug and nicotine screening required
- Criminal background check required
- DHS Child and Adult Maltreatment Registry checks required
Why Join Us?
This is an excellent opportunity to get your foot in the door with a well-established and growing organization. We offer a supportive environment, opportunities for advancement, and the chance to make a real impact by helping individuals access vital healthcare services.
Job Types: Full-time, Temporary
Pay: From $16.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Application Question(s):
- Only Arkansas residents are eligible for this position. Do you live in Arkansas?
Education:
- High school or equivalent (Required)
Experience:
- Customer Service: 3 years (Required)
Language:
- fluent Spanish and English (Required)
Location:
Work Location: Remote
