Shannon West Homeless Youth Center
Case Manager
Hours: Varies
Salary: Full Time
Reports to: SWHYC Case Manager Supervisor
Purpose:
Under the direct supervision of the Case Manager Supervisor, this position provides direct case management services to homeless and at-risk youth in the Emergency Shelter Program.
Duties, Functions and Responsibilities:
1. Create Client Centered Case Plan with residents that reflect the needs and desires of the individual, within 72 hours of intake.
2. Monitor resident’s progress and provide follow-up services by facilitating weekly sessions to address the client’s needs and progress towards achieving goals.
3. Complete monthly Client Centered Case Plan reviews with the client, and obtain signatures.
4. Enter case notes in true time data (daily) into HMIS, reflecting activities of the client’s progress.
5. Assist the youth in obtaining vital identification documents.
6. Maintain audit ready files at all times. (Random audit checks are regularly performed)
7. Maintain clear boundaries with all clients and providers.
8. Complete exit summaries within 72 hours of exit from the program.
9. Maintain accurate documentation of service to residents. Enter accurate resident data into computer reflecting resident activities and their progress.
10. Must be able to communicate effectively with persons from a variety of social, cultural, and economic backgrounds.
11. Organize and facilitate daily groups according to the group schedule. Maintain group log following the completion of the group.
12. Provide direct supervision of all residents during assigned shift.
13. Responsible for attending weekly supervision meetings with Program Supervisor.
14. Report all program violations immediately following incident.
15. Provides crisis intervention as needed.
16. Completes all required paperwork and logs, including incident reports, bus pass logs, and curfew extensions.
17. Participate in multi-agency, multidisciplinary team meeting to report and review resident progress.
18. Provides transportation to appointments when necessary
19. Attends court hearings when necessary.
20. Attend training when assigned by leadership.
21. Transport clients as necessary.
22. Performs other duties, as assigned by leadership.
Knowledge, Skills and Abilities:
1. Knowledge of local social service agencies and programs as they pertain to homeless and at risk youth.
2. Knowledge of applicable statutes, ordinances and codes.
3. Knowledge of social service work, interviewing/referral techniques.
4. Experience and understanding of homeless at risk youth issues.
5. Understand and follow complex instructions and procedures. Analyze situations accurately and adopt an effective course of action.
6. Communicate effectively with persons from a variety of social, cultural and economic backgrounds and demonstrated understanding and sensitivity to culturally diverse populations.
7. Effective written, verbal and listening skills. Independently initiates and responds to correspondence.
8. Ability to maintain order and exercise appropriate judgment in crisis situations.
9. Is flexible and can adjust to shifting priorities.
10. Establish and maintain cooperative working relationships with residents, fellow employees, other agencies and the general public.
11. Organize work schedule, and budget time.
12. Understand and follow all agency policies and procedures.
13. General computer knowledge and ability to use Microsoft Office software.
14. Ability to work flexible hours as required by the resident case load.
Qualifications, Education and/or Equivalent Experience:
1. Bachelor Degree in Social Work and/or 4 years of experience substantially equivalent to a bachelor degree, or combination of education and experience
2. Professional experience as required by education
3. Must have a valid Clark County Health Card
4. Must pass TB test
5. Must have current CPR certification, and must keep certification current at all times.
6. Must pass a background check and pre-employment drug screening. Random drug screenings are performed.
7. Must have a current NV driver’s license and clean DMV record. Driver History Reports will be required to be submitted on a quarterly basis.
Working Conditions:
Work is performed in an indoor/outdoor environment with driving required at times. May be subject to sitting, lifting, bending, squatting, walking, standing, pushing and pulling, simple grasping and climbing.
