Job Description:
We are seeking a Patient Care Coordinator to join our Story City Dental team! You will play an important role in ensuring that our office runs smoothly and patient's needs and concerns are addressed. As the Patient Care Coordinator, you will be responsible for interacting with patients from the very first phone call to when they check out, managing the schedule to ensure clinic flow, presenting treatment plans to our patients and explaining the cost breakdown in a clear manner, assisting with payments, and performing behind the scenes duties such verification of insurances, insurance claim filing, appointment confirmations, and managing paperwork that are necessary for patient care. If you have strong communication skills, attention to detail, excellent customer service abilities, and adaptability to software needed to perform your job, we would love to have you on our team! Please include your resume/CV in your application for consideration.
*This role is part time with the opportunity to transition to full time if desired.*
Responsibilities
- Be the face of the office by greeting patients, checking them in/out, and answering phone calls
- Manage the clinic schedule to make sure appointments run smoothly
- Maintain thorough patient records to ensure effective communication between front desk and clinical team
- Coordinate patient referrals, follow-up appointments, and insurance claims
- Support administrative tasks as part of patient care
Qualifications
- Excellent customer service skills with the ability to communicate effectively with both patients and team members
- Strong attention to detail and the ability to manage multiple tasks simultaneously
- Ability to work collaboratively within a team environment while also being self-motivated
- Leadership and critical thinking skills
- Previous experience in a dental office setting, a healthcare setting, an administrative role, or customer service environment is preferred but not required
Pay: $15.00 - $20.00 per hour
Benefits:
- Flexible schedule
- Opportunities for advancement
- Paid training
- Uniform allowance
Work Location: In person
