Intake Specialist
Baltimore, Maryland
$19.00-$21.00 Hourly
Full-Time and Part-Time | Shifts: 7:00AM-3:00PM, 3:00PM-11:00PM, and 11:00PM-7:00AM | Monday – Friday or Weekends
CarePoint Response, Inc. (CPR) is a nationally recognized nonprofit and Baltimore’s only comprehensive crisis response system. Since 1992, we’ve been at the forefront of behavioral health crisis care — providing timely, community-based services for individuals and families experiencing mental health and substance use challenges.
We are seeking a Weekend Intake & Admissions Specialist to support the referral, screening, and admissions process for residential substance use disorder (SUD) treatment programs. In this role, you will serve as the primary point of contact for incoming referrals, conduct intake screenings, review referral information for program eligibility, and coordinate with clinical and nursing staff to ensure appropriate admissions. You will document all intake activity in the electronic health record, verify insurance information, communicate admission decisions to referral sources, and maintain timely, accurate records of all referrals and outcomes. You will collaborate with internal teams and external partners to support a smooth admissions process while ensuring professionalism, confidentiality, and compassionate communication with all stakeholders.
Oversee and manage the referral process for SUD program during assigned shift
Receive, track, and respond to referrals from hospitals, community providers, and internal programs
Conduct intake screenings via phone with potential clients, referral sources, and care partners
Review referrals against program criteria and identify need for nurse or clinical review
Escalate cases appropriately based on medical, psychiatric, or safety concerns
Communicate admission decisions and updates to referral sources in a timely and professional manner
Complete registration and intake documentation in Credible
Accurately document all outreach attempts, communications, and admission outcomes
Verify insurance information as required for intake processing
Serve as a liaison between internal teams and external partners to support coordination of care
Support residential staff by facilitating timely and organized admissions to both CRU and Detox units
Participate in shift handoffs and communicate outstanding referrals or pending items
Adhere to all organizational policies, procedures, and professional standards
Maintain confidentiality and demonstrate respectful, empathetic communication at all times
Perform additional administrative or intake-related duties as assigned by the Admissions Manager, within the defined scope of the role
