Field Service Technician (Austin)
Type: Full-time employee
Compensation: $65,000 – 75,000 + Overtime + Bonus Opportunities
Location: Austin, TX – daily travel throughout city, minimal overnights – car provided at 90 days
Eligibility: US Permanent Residency is required for this role
Summary
Are you mechanically inclined and enjoy solving problems with your hands? Do you enjoy working independently while having the support of an experienced team? Our client is seeking an Equipment Service Technician to service critical medical equipment used in hospitals and ambulatory surgery centers. This is a fully field-based role where you'll troubleshoot, repair, maintain, and install sterilization and infection prevention equipment that healthcare providers rely on every day.
No two days are the same, making this an excellent opportunity for mechanics, HVAC technicians, industrial maintenance professionals, electricians, plumbers, diesel technicians, and other skilled tradespeople looking to grow into the medical equipment industry.
Requirements and Qualifications
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High school diploma or GED
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Four (4)+ years of professional work experience, including at least two (2) years in a mechanical or technical role. Associate degree, technical certifications, OEM training, or military technical experience may substitute for some experience
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Valid driver's license with an acceptable driving record
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Ability to meet hospital credentialing, background check, and physical assessment requirements
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Basic computer proficiency, including Windows, email, mobile apps, and data entry
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Ability to work flexible hours, including occasional overtime, early mornings, evenings, or overnight travel as business needs require
Competencies
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A self-starter with a strong ownership mentality
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Comfortable working independently
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Mechanically inclined and hands-on
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A strong problem solver
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Reliable, organized, and accountable
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Customer-focused with excellent communication skills
What You'll Service
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Steam Sterilizers
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Washer Disinfectors
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Cart Washers
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Ultrasonic Cleaners
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Steam Generators
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Mechanical, electromechanical, and electronic medical equipment
What You'll Do
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Troubleshoot, diagnose, repair, and maintain sterilization and infection prevention equipment.
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Perform preventive maintenance, warranty repairs, installations, and equipment upgrades.
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Collaborate with Technical Support, Engineering, and Service Management to resolve complex issues.
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Document service work using mobile technology and service management software.
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Build strong customer relationships while delivering exceptional service.
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Identify opportunities to improve the customer experience and support company growth.
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Travel throughout your assigned territory to support customer needs.
Training & Development
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Comprehensive hands-on training
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6–12 month structured ramp-up
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Ride-alongs and shadowing with experienced technicians
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Gradual transition to independent field service
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Ongoing technical and professional development
Benefits
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Performance bonus opportunities
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Partial ownership of SSA
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Company vehicle
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Company phone, laptop, tools, and equipment
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Company-provided uniforms and gear
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Medical insurance (100% employer-paid employee coverage)
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Dental and Vision insurance
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Health Savings Account (HSA) options
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401(k) with employer match
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Short- and Long-Term Disability coverage
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Generous Paid Time Off
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Paid holidays
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Paid sick leave
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Career advancement opportunities
