About the Team
Launched in 2021, Fanatics Betting and Gaming is the online and retail sports betting subsidiary of Fanatics, a global digital sports platform. The Fanatics Sportsbook is available to 95% of the addressable online sports bettor market in the U.S. Fanatics Casino is currently available online in Michigan, New Jersey, Pennsylvania and West Virginia. Fanatics Betting and Gaming operates twenty-two retail sports betting locations, including the only sportsbook inside an NFL stadium at Northwest Stadium. Fanatics Betting and Gaming is headquartered in New York with offices in Denver, Leeds and Dublin.
Overview
As a RETAIL, GENERAL MANAGER at Fanatics Betting & Gaming (FBG), you are here to take primary responsibility for the overall management and operations of their assigned retail sportsbook location which includes, promotions, special events, customer experience profitability and other assigned company goals. The General Manager will manage and analyze all financial, business and operational aspects of the business and meet the strategic goals annually.
Responsibilities
- Drive sales results by creating strategic plans and initiating actions that maximize efficiencies and eliminates obstacles
- Oversee Supervisor and team of Sportsbook cashiers; ensures all transactions are performed according to Company policies as well as state and federal regulations
- Oversee Sportsbook monies being wagered
- Maintains high visibility throughout the Sportsbook
- Demonstrate and maintain the highest levels of customer services
- Execute and implement all Company initiatives; clearly communicate objectives and priorities them to the team
- Act as the primary point of contact for team/league partners and funnel requests to internal stakeholders as necessary
- Analyze metrics to identify opportunities and make decisions in collaboration with the management team to drive successful initiatives for the store
- Manage store budget for daily operations and initiatives to achieve business objectives tied to the P&L
- Advocate of change and shows agility as needed to lead a successful store
- Build strong teams, drive a culture of high performance and engagement that reflects an exceptional fan experience
- Lead the recruitment of full time and part times staff
- Create an environment where staff can grow and develop through a robust and engaging on-boarding experience, continuous performance feedback and ongoing developmental opportunities
- In conjunction with human resources partners, create and ensure the quality execution of developmental plans aimed at building team capabilities, measured by success of the overall store operations in conjunction with customer and employee feedback
Qualifications
- Ability to identify business trends and collaborate with cross functional partners to develop appropriate plans to drive results
- Proven ability to lead change while maintaining operational effectiveness
- Very strong written and verbal communication skills
- Strong experience with retail finance, including P&L management
- Ability to work independently while still adhering to company/departmental standards
- Proven ability to hire and develop a high performing team aligned with company goals
- Experience managing personnel matters in accordance with company policies and state and/or local laws
- Experience assessing internal talent and cultivating a strong succession plan
- Demonstrated ability to create an inclusive environment that fosters development of others; supports constructive conflict resolution
Educational Requirements
- Bachelor’s degree or equivalent
- Minimum 5 years retail management experience; proven ability to lead managers
- Must possess superior communication and problem-solving skills, collaborative with strong influencing and interpersonal skills
- Highest level of integrity and ethics, both professional and personal
- Must have experience managing a diverse staff of both full-time, part-time and seasonal employees
Ensure your Fanatics job offer is legitimate and don’t fall victim to fraud. Fanatics never seeks payment from job applicants. Feel free to ask your recruiter for a phone call or other type of communication for interview, and ensure your communication is coming from a Fanatics or Fanatics Brand email address (this includes @betfanatics.com). For added security, where possible, apply through our company website at www.fanaticsinc.com/careers
Tryouts are open at Fanatics! Our team is passionate, talented, unified, and charged with creating the fan experience of tomorrow. The ball is in your court now.
Fanatics is committed to responsible planning and purchasing (RPP) practices, working with its business partners across its global and multi-layered supply chain, to ensure that planning, sourcing, and purchasing decisions, along with other supporting processes, do not impede or conflict with the fulfillment of Fanatics’ fair labor practices.
NOTICE TO CALIFORNIA RESIDENTS/APPLICANTS: In connection with your application, we collect information that identifies, reasonably relates to or describes you (“Personal Information”). The categories of Personal Information that we collect include your name, government issued identification number(s), email address, mailing address, other contact information, emergency contact information, employment history, educational history, criminal record, and demographic information. We collect and use those categories of Personal Information about you for human resources and other business management purposes, including identifying and evaluating you as a candidate for potential or future employment or other types of positions, recordkeeping in relation to recruiting and hiring, conducting criminal background checks as permitted by law, conducting analytics, and ensuring compliance with applicable legal requirements and Company policies.
Pay: $60,000.00 - $70,000.00 per year
Work Location: In person
