JOB SUMMARY
The Teller position is the first point of interaction for customers who provides assistance to inquiries about products and services and direct customers to appropriate representatives for more complex questions of transactions. Tellers perform all related transactions involved with cash handling, check cashing, and payment processing while adhering to related regulations and company policies.
ESSENTIAL DUTIES AND RESPONSIBILITIES
To perform this job successfully, an individual must be able to successfully perform the essential functions of the position, with or without accommodation. To request an accommodation, please contact Human Resources at
[email protected] or call 647-6864.
- Removes and records payments received through drop box in joint custody with assigned duty manager.
- Receives payments for loan, insurance payments and collects service charges as applicable. Verifies amount and examines checks for endorsements.
- Explains, promotes, or sells products or services such as loans, insurance, Money Certificates and online payment services.
- Enters customers' transactions onto the Teller Platform on the AS400 to record transactions and issues computer generated receipts.
- Process payments through debit / credit machine, balance totals prior to settling machines daily.
- Posts Insurance payments onto the TAMs system.
- Advises customers of interest accrual, where applicable.
- Upon approval of an authorized manager, cashes checks and pays out money after verification of signatures.
- Balance currency, coin, and checks in cash drawer at end of shift and compares totaled amounts with data displayed on AS400 system.
- Prepares nightly deposit for verification by supervisor or assigned duty manager.
- Orders supply of cash as needed and verifies upon receipt.
- Reviews and maintains security files. Prepares release documents on paid accounts, observes company policy prior to releasing documents to customers on accounts paid off by personal check.
- Prepares FIS entries for change fund order and other FIS entries, as needed.
- Prepares Currency Transaction Reports (CTR) electronically and forwards it to the Center Manager or Center’s Assistant Manager for signatures and submission to BSA in a timely manner.
- Performs other related duties.
QUALIFICATIONS
EDUCATION AND EXPERIENCE
- High school diploma or GED equivalent.
- Minimum 6 months of experience as a Teller or combination of training and banking experience required.
REQUIRED SKILLS AND ABILITIES
- Demonstrate ability to use a 10-key calculator.
- Must possess the ability to efficiently utilize a computer and all related office applications to include Microsoft Office Excel, Word and the AS400.
- Must be able to add, subtracts.
- Experience with financial institution software systems highly preferred.
- Cash handling experience highly preferred.
- Exceptional time management, communication, customer service skills and/or sales experience a must.
- High level of accountability, efficiency and accuracy required.
REQUIRED COMPETENCIES
- Empathetic
- Customer Focused
- Detail Oriented
- Conscientious
- Analytical
- Articulate
- Problem Solving
- Critical Thinking
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job with and without accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee frequently is required to stand and walk. The employee is occasionally required to climb or balance and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 10 pounds without assistance and occasionally lift and/or move more than 20 pounds with assistance. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is occasionally exposed noise level in the work environment that is usually moderate.
