Description:
HOST JOB SUMMARY
We pride ourselves a welcoming and friendly dining experience for all of our guests and want your help to achieve Our Mission, Every Guest Leaves Happy. As a host on our team, you will utilize your strong interpersonal skills to assist the servers in creating a positive impression of the restaurant’s hospitality, excellent service, and high standards. You will greet guests upon arrival, thank them upon leaving, have professional & hospitable communication, and set the tone for a great experience. Hosts monitor the flow of the restaurant through managing seating, reservations, and wait lists. The fast-paced and high-energy environment will challenge you as you play an important role in the overall success of the restaurant and guest experience.
Compensation & Benefits:
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$15.50 to $16.30 per hour plus tips
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Paid Sick Leave
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Flexible schedule
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Discounts on meals
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Career advancement opportunities
Key Responsibilities:
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Contribute to Our Mission, Every Guest Leaves Happy, through teamwork, hospitality, proactive communication, and helping outside your role as needed.
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Greet incoming and departing guests warmly with a smile, eye contact, and genuine hospitality.
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Answer incoming calls to the restaurant and provide appropriate service.
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Manage the flow of guests into the dining and bar areas, provide accurate wait times to incoming guests as appropriate.
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Tend to special guest needs and requests with hospitality and a sense of urgency.
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Observant to guests' needs throughout dining experience and communicate needs proactively to ensure they receive high quality service.
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Protects establishment and patrons by adhering to sanitation and safety policies.
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Maintain composure in a fast-paced environment.
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Respond urgently and appropriately to guests’ and coworkers’ needs.
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Exhibit a professional appearance and mannerisms.
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Ensure guests are enjoying their experience and take action to correct any problems.
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Protect establishment and guests by adhering to sanitation, safety, and alcohol control policies.
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Concludes the guest experience by acknowledging choice of establishment and inviting patrons to return.
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Complete assigned sidework at the beginning, during, and at end of shift.
Requirements:
Requirements:
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A desire to help out where needed and work as part of a team.
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Passion for providing extraordinary service.
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Must be upbeat, outgoing, and positive.
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Must be able to assist guests and possess great guest relations skills.
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Ability to work positively in a fast-paced environment.
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Ability to stand/walk and stay focused and alert for extended periods of time.
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Excellent communication skills (via phone and in-person).
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Strong organizational skills with the ability to monitor the entire dining and bar area.
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Flexibility to work a variety of shifts.
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Must be able to reach, bend, stoop, and wipe.
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Must be able to carry trays or supplies (up to 25 lbs.)
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Food Handler Certification.
