Job Title: IT Support – 2nd Shift
Location: Waterloo, IA | Onsite
Shift: 2:30 PM – 11:00 PM
Job Summary:
Provide onsite Tier 2 deskside IT support at the Engine Works (EW) facility. Support end users, hardware, software, printers, ServiceNow tickets, computer imaging, asset management, and standard IT processes.
Key Responsibilities:
- Resolve Tier 2 desktop and end-user issues using established procedures and KB articles.
- Image computers, replace printer supplies, troubleshoot hardware/software, and manage IT assets.
- Resolve and document ServiceNow tickets and update asset/inventory records.
- Provide email, documentation, process tracking, and basic administrative support.
- Identify issues outside standard procedures and escalate appropriately.
- Maintain equipment, supplies, inventory, and service records.
- Provide basic troubleshooting for printers, networking, and desktop applications.
- Participate in weekend on-call rotation; overtime may be available.
- Travel between Waterloo-area locations may occasionally be required.
Requirements:
- 1+ year of IT support experience preferred; recent IT graduates may be considered.
- Knowledge of desktop computing, networking, and basic security concepts.
- Proficiency with Microsoft Office, internet, and intranet applications.
- High School diploma required; IT-related degree or equivalent experience preferred.
- Metatarsal safety boots required on the first day.
#IND2
LG R7
Pay: $24.00 - $25.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Referral program
- Vision insurance
Application Question(s):
- Are you a US Citizen or GCH? If on Visa please mention the Visa
Status?
- Are you ready for background check and drug screen in accordance
with the local law and regulations?
- Please confirm your email address and contact number?
- Cube Hub payroll is "Bi-Weekly, we pay every-other-Friday.
Are you Comfortable with Bi-Weekly payroll policy?
- Please share your Street address, City and postal code.
- Please confirm the Shift
Shift: 2:30 PM – 11:00 PM
Work Location: In person
