About Us
Progressive Power Products, Inc. is an Authorized Allison Transmission Dealer and full-service repair shop serving Florida and Georgia since 1989. Our team takes pride in honest, high-quality work and building long-term relationships with our customers. We're a close-knit, hard-working shop where every team member's contribution genuinely matters, and we're looking for the right person to grow with us.
Position Summary
Progressive Power Products is seeking an experienced, detail-oriented office professional to support daily operations at our fast-paced repair shop. This role serves as the primary point of contact for customers and is responsible for coordinating front-office administrative functions from customer intake through invoicing. Training will be provided on our specific systems and processes; however, candidates should already have solid front-office experience and not require training on fundamental office or customer service skills.
Responsibilities
- Answer incoming phone calls and take detailed, accurate notes using customer intake forms
- Perform data entry and maintain accurate records
- Create estimates for customers
- Send and receive emails, with a strong emphasis on timely, professional responses (heavily monitored inbox)
- Place parts orders and check in parts orders upon receipt
- Prepare invoices and bills of lading
- Process customer payments
- Manage multiple ongoing tasks and priorities throughout the day while maintaining accuracy and organization
Required Skills & Qualifications
- Prior experience in a similar office, front-desk, or service-writer role
- Basic understanding and familiarity with Microsoft Excel and Word
- Basic understanding and familiarity with Google Workspace
- Strong attention to detail and accuracy in notes, data entry, and paperwork
- Professional, friendly demeanor with strong customer service skills
- Self-starter who takes initiative, learns quickly, and identifies opportunities to improve processes and efficiency
- Highly organized and dependable, with the ability to manage competing priorities and complete tasks in sequence
Preferred Qualifications
Compensation
Hourly rate is negotiable based on relevant experience, generally ranging from $21/hr to $34/hr. Candidates with strong relevant experience and bilingual (English/Spanish) skills can expect to be considered at the higher end of the range.
Pay: $21.00 - $34.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Experience:
- relevant administrative assistant: 2 years (Required)
Location:
- Jacksonville, FL 32206 (Required)
Ability to Commute:
- Jacksonville, FL 32206 (Required)
Work Location: In person
