Brand Summary
Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity to lead, develop people, and drive meaningful impact in a positive, people-focused environment. At Chick-fil-A Bridgewater Towne Center, we are committed to Serving Excellence With Care through our S.E.R.V.E model. This role plays a critical part in shaping culture, driving performance, and leading the restaurant to operational and financial success while making a lasting impact in the community.
Job Description
At Chick-fil-A, the Operations Lead is responsible for leading the entire restaurant operation. This role owns day-to-day execution, long-term strategy, and overall business performance across Front of House, Back of House, and drive-thru. The Operations Lead partners directly with the Owner/Operator to develop leaders, drive sales growth, ensure operational excellence, and build a high-performance culture. This is a hands-on leadership role that requires strong business acumen, people development, and the ability to execute at a high level.
Position Type
Full-time
Our Benefits Include
- A high-impact leadership role with full ownership of restaurant operations
- Direct partnership with the Owner/Operator
- Leadership development and long-term career growth opportunities
- Competitive compensation
- Performance-based growth opportunities
- A purpose-driven, people-first work environment
Operations Lead Responsibilities
S.E.R.V.E Model Expectations
- Serve with Hospitality: Set and protect the standard for guest experience and team culture
- Execute with Excellence: Drive operational consistency, speed, and accuracy across all areas
- Respect Food Safety & Standards: Ensure full compliance with all safety, quality, and brand standards
- Value Teamwork & Growth: Develop leaders, build strong teams, and create a culture of accountability
- Elevate the Experience: Continuously improve systems, processes, and overall restaurant performance
Business & Operational Ownership
- Own full restaurant performance, including operations, people, and financial results
- Oversee daily operations across FOH, BOH, and drive-thru, always ensuring excellence.
- Monitor and drive key performance metrics (sales, speed of service, accuracy, guest satisfaction)
- Identify opportunities to improve efficiency, throughput, and overall execution
- Ensure all systems, processes, and procedures are consistently followed
Leadership Development & Culture
- Develop and coach leaders at all levels, including Shift Leaders and department leads
- Build a strong leadership pipeline and succession plan
- Foster a culture of ownership, accountability, and continuous improvement
- Set clear expectations and hold leaders accountable to performance standards
- Lead by example in professionalism, work ethic, and servant leadership
Financial Performance & Growth
- Drive sales growth through operational excellence, marketing alignment, and community engagement
- Manage labor, food cost, and operational expenses to meet business goals
- Partner with Marketing and Catering Leads to grow revenue streams
- Analyze business performance and implement strategies to improve profitability
Food Safety, Quality & Compliance
- Ensure all food safety, sanitation, and cleanliness standards are upheld at all times
- Maintain an inspection-ready restaurant and uphold brand standards
- Oversee completion of all required logs, checklists, and compliance processes
- Ensure product quality and consistency across all shifts
Cross-Functional Leadership
- Partner with Marketing, Catering, and Facility Leads to ensure alignment across the business
- Ensure operational readiness for all promotions, events, and community initiatives
- Support execution of large orders, catering, and high-volume days
Accountability & Performance Management
- Hold leaders and team members accountable to Chick-fil-A standards and expectations
- Address performance issues with professionalism and consistency
- Track and report on business performance, team development, and operational goals
- Maintain strong communication with the Owner/Operator and leadership team
Qualifications and Requirements
- Proven leadership experience in restaurant or operations management
- Minimum of one year of college coursework completed
- Strong business acumen with the ability to drive performance and results
- Excellent communication, coaching, and problem-solving skills
- Ability to lead in a fast-paced, high-volume environment
- High level of organization, ownership, and attention to detail
- Flexible availability, including mornings, evenings, and weekends
Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.
Pay: $20.00 - $24.00 / hour
Benefits:
-
Flexible schedule
-
401(k) matching
-
Employee discount
-
Paid training
Job Type: fulltime
Education: High school degree
Work location: On-site
