Job Title: Senior Scrum Master – Salesforce (10+ Years Experience)
Location: Plano, Texas
Job Summary
We are seeking an experienced Senior Scrum Master with 10+ years of IT experience and strong knowledge of the Salesforce platform. The ideal candidate is an agile leader with a proven track record of coaching Agile teams, facilitating Scrum ceremonies, removing impediments, and partnering with Product Owners, Engineering, QA, and business stakeholders to deliver high-quality Salesforce solutions.
This role requires excellent communication, servant leadership, and experience managing multiple Agile teams in an enterprise environment.
Required Experience
* 10+ years of overall IT experience.
* 5+ years of experience as a Scrum Master leading Agile teams.
* Hands-on experience working on Salesforce projects (Sales Cloud, Service Cloud, Experience Cloud, or related Salesforce products).
* Experience delivering enterprise-scale CRM implementations.
* Strong understanding of Agile, Scrum, Kanban, and Lean methodologies.
* Experience working with distributed and cross-functional teams.
Key Responsibilities
* Facilitate all Scrum ceremonies including Sprint Planning, Daily Stand-ups, Sprint Reviews, Retrospectives, and Backlog Refinement.
* Coach Scrum teams on Agile principles, Scrum framework, and continuous improvement.
* Partner closely with Product Owners to maintain a healthy product backlog and prioritize work.
* Remove team impediments and proactively manage delivery risks.
* Track sprint progress, velocity, burn-down charts, and Agile metrics.
* Coordinate dependencies across multiple Agile teams.
* Support Salesforce implementation and enhancement projects.
* Collaborate with Salesforce Developers, Administrators, Architects, QA Engineers, and business stakeholders.
* Ensure user stories meet Definition of Ready (DoR) and completed work meets Definition of Done (DoD).
* Drive continuous process improvements and foster a culture of accountability and collaboration.
* Prepare and present Agile delivery status to leadership and stakeholders.
* Assist with release planning, PI planning (if using SAFe), and production deployment coordination.
Required Skills
* Scrum Master experience in enterprise Agile environments.
* Strong understanding of Salesforce platform and CRM business processes.
* Experience with Sales Cloud, Service Cloud, and Salesforce release lifecycle.
* Expertise with Agile project management tools such as Jira and Confluence.
* Experience facilitating Agile ceremonies for multiple Scrum teams.
* Excellent stakeholder management and communication skills.
* Strong conflict resolution and servant leadership abilities.
* Experience with sprint metrics, reporting, and forecasting.
Preferred Qualifications
* Scrum Master certification (CSM, PSM I/II, or equivalent).
* Salesforce certifications (Administrator, Platform App Builder, or other Salesforce certifications).
* Experience with SAFe Agile framework.
* Experience working in financial services, insurance, healthcare, or other regulated industries.
* Familiarity with DevOps tools, CI/CD pipelines, Git, Copado, Gearset, or Salesforce DevOps Center.
* Exposure to API integrations and Salesforce ecosystem best practices.
Education
* Bachelor’s degree in Computer Science, Information Systems, Engineering, or a related field.
* Master’s degree is a plus.
Preferred Candidate Profile
* Strong servant leader with excellent facilitation skills.
* Highly organized and detail-oriented.
* Ability to manage multiple priorities in a fast-paced environment.
* Excellent verbal and written communication skills.
* Strong analytical and problem-solving abilities.
* Passion for Agile transformation and continuous improvement.
How to apply:
[email protected]
Work Location: In person
