Job Overview
We are seeking a dynamic and energetic Front Desk Supervisor to lead our front desk team and ensure exceptional guest experiences. In this pivotal role, you will oversee daily front desk operations, manage guest services, and uphold the highest standards of hospitality management. Your leadership will foster a welcoming environment, streamline check-in and check-out processes, and coordinate with various departments to deliver seamless service. If you thrive in fast-paced settings, possess excellent communication skills, and have a passion for hospitality excellence, this is the perfect opportunity to shine! This paid position offers a chance to develop your hotel management expertise while making a positive impact on our guests’ stay.
Responsibilities
- Supervise front desk staff to ensure efficient check-in, check-out, and guest assistance procedures.
- Handle guest inquiries, complaints, and special requests with professionalism and enthusiasm.
- Utilize property management systems (PMS) such as OPERA to manage reservations, room assignments, and billing accurately.
- Coordinate with housekeeping, maintenance, and security teams to resolve guest issues promptly.
- Conduct night audits to reconcile daily financial transactions and prepare reports for management review.
- Train team members on phone etiquette, customer service protocols, hotel emergency procedures, and reservation systems.
- Maintain detailed records of guest interactions, reservations, and incidents to enhance guest relations and service quality.
Experience
- Proven experience in hospitality management or front desk supervision within a hotel or resort environment.
- Familiarity with hotel management software such as OPERA or other property management systems (PMS).
- Strong customer service skills with the ability to problem-solve efficiently and effectively.
- Multilingual or bilingual abilities are highly desirable to assist diverse guests.
- Knowledge of hotel emergency procedures, night audit processes, and guest relations best practices.
- Previous experience working with hospitality reservation systems and property management tools.
- Excellent phone communication skills coupled with professional phone etiquette.
Join us in creating memorable experiences for our guests by leading our front desk team with energy, professionalism, and a genuine passion for hospitality!
Pay: $18.00 - $24.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
