American Jereh is seeking a Sales Management Specialist - Contract Performance to support contract tracking, order execution, purchase order follow-up, sales order coordination, customer documentation, and internal contract performance activity.
This role requires bilingual English and Chinese communication because the position will coordinate regularly with China HQ, internal leadership, and cross-functional teams tied to contract execution, order tracking, delivery timelines, documentation, invoicing, and customer commitments.
The Sales Management Specialist - Contract Performance will work with sales, finance, logistics, service, operations, procurement, engineering, China HQ, and leadership to improve visibility, reduce missed handoffs, and support stronger contract execution.
Key Responsibilities:
- Track customer contracts, purchase orders, sales orders, delivery requirements, payment milestones, service obligations, and open contract action items.
- Maintain accurate records of contract status, customer requirements, internal ownership, pending approvals, and milestone progress.
- Coordinate in English and Chinese with China HQ, sales, finance, logistics, service, procurement, engineering, operations, and leadership.
- Support contract handoff from sales award to execution by confirming scope, customer requirements, internal owners, and timing.
- Review customer requirements, delivery timelines, documentation needs, pricing details, payment terms, warranty terms, and follow-up items.
- Identify risks related to incomplete documentation, delivery delays, pricing inconsistencies, payment terms, customer expectations, or internal handoff gaps.
- Maintain organized contract files, purchase orders, approvals, quote records, customer correspondence, and change request documentation.
- Support invoicing milestone tracking, payment follow-up, delivery coordination, and customer documentation.
- Assist with warranty, service, parts, refurbishment, and post-sale support coordination when tied to customer commitments.
- Prepare contract performance updates, issue logs, open item reports, and leadership summaries.
Required Qualifications:
- 3 or more years of experience in contract support, contract administration, order management, purchase order tracking, sales order coordination, project coordination, or commercial operations.
- Bilingual English and Chinese required for communication with China HQ and internal business teams.
- Experience working with customer contracts, purchase orders, sales orders, delivery timelines, invoicing milestones, or contract documentation.
- Strong Microsoft Excel, Microsoft Outlook, and document tracking skills.
- Strong attention to detail and ability to manage multiple contracts, deadlines, customer requirements, and internal follow-up items.
- Ability to communicate clearly with sales, finance, operations, logistics, service, procurement, engineering, China HQ, and leadership.
- Ability to work onsite at 15333 John F Kennedy Blvd, Houston, TX 77032.
Preferred Qualifications:
- Experience in oilfield services, manufacturing, energy, industrial equipment, technical equipment sales, power generation, or aftermarket service.
- Experience supporting contract performance, order execution, purchase orders, sales orders, warranty tracking, delivery coordination, or commercial documentation.
- Associate's degree in Business or a related field preferred.
- Experience with ERP systems, CRM systems, order management platforms, contract tracking tools, or document control systems.
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Experience:
- supporting contracts: 3 years (Required)
Language:
Ability to Commute:
- Houston, TX 77032 (Required)
Work Location: In person
