Job Overview
We are seeking a dedicated and professional Front Desk Agent to join our team at Siletz Bay Lodge. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a smooth check-in and check-out process. This role requires strong time management skills, attention to detail, and proficiency in clerical tasks. The Front Desk Agent will also be responsible for managing phone systems.
Duties
- Greet guests warmly upon arrival and assist with the check-in process.
- Manage reservations and ensure accurate guest information is maintained.
- Handle guest inquiries, requests, and complaints promptly and professionally.
- Operate phone systems to answer calls, take messages, and provide information.
- Maintain a clean and organized front desk area.
- Perform clerical tasks such as filing, data entry, and proofreading documents.
- Collaborate with other departments to ensure guest satisfaction.
- Process payments and maintain accurate records of transactions.
Requirements
- Proven experience in customer service or front desk roles is preferred.
- Strong time management skills to prioritize tasks effectively.
- Excellent phone etiquette and communication skills.
- Basic computer literacy with the ability to learn new software quickly.
- Attention to detail for accurate data entry and proofreading tasks.
- Ability to work flexible hours, including evenings and weekends if necessary.
- A friendly demeanor with a commitment to providing outstanding service.
Join our team as a Front Desk Agent where your contributions will make a significant impact on our guests' experiences!
Job Type: Part-time
Pay: From $18.00 per hour
Work Location: In person
