We have an opening available at the Tech Center in our Distribution Center and Manufacturing Plant located in Saratoga Springs, NY. This department is a busy call center that provides technical support to our shops over the phone, as well as in-person.
Duties:
- Provide technical support to our shops over the phone
- Provide urgent onsite support to our shops when requested
- Create and update tickets through our ticketing system
- Repair POS equipment- registers, printers, scanners, etc.
- Repair and maintain ATM equipment
- Perform other duties as assigned by management
Requirements:
- Excellent organizational and problem-solving skills
- Strong communication, phone, and customer service skills to support our shops
- Attention to detail and self-accountable
- Team-oriented mindset
- Trustworthy and safety conscious
- Strong working knowledge of Windows PC’s and networking
- Android OS knowledge preferred
- Ability to lift 50+ lbs.
- Clean driver’s license and ability drive long distances
Schedule:
- Full time position available
- Flexible schedule needed to include some nights, weekends, and holidays
- Required on-call rotation
- May be required to work overtime when needed
- Pay rate is $21/hr.
We Offer:
- Employee Stock Ownership Plan (ESOP), an employer paid retirement fund
- Health, Vision, and Dental benefits package
- Accrued paid time off and 6 paid holidays
- YMCA discount program
- Uniforms provided
- OT as available
- Positive work environment with growth opportunities and career establishment
To help provide our employees with a safe work environment, we are a drug free workplace.
