At OTH Hotels Resorts, our team is our number one asset. We strive to create a safe, positive, uplifting work environment for all and a culture that ignites a long-term career passion for hospitality and service. Our shared purpose is to be the Heart of Hospitality in the lives of our team members, guests, owners, partners, and communities.
Job Title Busperson Location Property-based
Department Restaurant Property, if applicable N/A
FLSA Non-Exempt Direct Supervisor Restaurant Manager
Job Overview
The Busser is responsible for supporting smooth restaurant operations by maintaining clean, properly set, and well-organized dining areas. This role assists servers and other front-of-house staff by clearing and resetting tables, replenishing table settings, and ensuring guests have a clean and welcoming dining environment. The Busser plays a key support role in maintaining service efficiency and overall guest satisfaction.
This position operates in a fast-paced restaurant environment requiring constant movement, physical activity, and guest interaction. Work is performed both indoors and occasionally outdoors depending on the property layout. The role involves exposure to noise, uneven surfaces, chemicals, kitchen machinery, and potentially slippery or greasy floor areas. Success in this role requires strong attention to detail, teamwork, and the ability to work efficiently in a high-volume hospitality setting.
Job Responsibilities
Table Service Support
- Clear and reset tables quickly and efficiently with proper linen, flatware, silverware, and glassware
- Assist servers by delivering water, bread, and other table-side service items
- Respond promptly to guest or server needs during service
Restaurant Cleanliness & Maintenance
- Maintain cleanliness of dining areas, service stations, and workspaces throughout shift
- Ensure tables are properly set and ready for incoming guests
- Assist in keeping floors, aisles, and guest areas clean and organized
Guest Support & Service Assistance
- Provide friendly and attentive support to guests as needed
- Assist in resolving minor service issues or mishaps quickly and professionally
- Support overall guest experience by ensuring timely table turnover
Opening & Closing Duties
- Complete assigned opening and closing side work duties
- Assist in restocking service areas and maintaining readiness for service periods
- Ensure all equipment and supplies are properly stored and organized
Team Support & Coordination
- Communicate effectively with servers, hosts, and kitchen staff
- Support front-of-house operations to ensure smooth service flow
- Assist in other restaurant areas as needed to support operations
Job Requirements
Education: High school diploma or equivalent required.
Experience: Minimum 1 year of restaurant experience required; prior experience in full-service dining environment preferred.
Skills and Abilities:
- Pleasant and professional demeanor
- Strong communication and teamwork skills
- Ability to work efficiently in a fast-paced environment
- Attention to detail in table setting and cleanliness standards
- Ability to multitask and respond quickly to service needs
- Familiarity with restaurant operations and guest service flow
- Ability to maintain cleanliness and organization at all times
- Strong reliability and work ethic
Certifications: None required (food safety training preferred).
Travel required: No travel required; position is fully property-based.
Physical requirements:
- Constant standing, walking, balancing, manual dexterity, and gross motor skills
- Frequent bending, reaching, and eye-hand coordination
- Occasional crouching and pushing/pulling
- Constant lifting/carrying up to 10 lbs.; frequent lifting up to 25 lbs.; occasional lifting up to 50 lbs.
- Ability to work continuously in a fast-paced, high-traffic environment
- Ability to safely navigate dining areas, including potential slippery or uneven surfaces
This job description is intended to describe the general nature and level of work being performed. It is not an exhaustive list of all responsibilities, duties, and skills required. Management reserves the right to modify, add, or remove duties as necessary.
We may use artificial intelligence (AI) tools to assist in evaluating applications, including screening and ranking candidates based on job-related qualifications. These tools support, but do not replace, human decision-making. All final hiring decisions are made by our recruitment team.
