・Job Title: Help Desk IT Support Technician (Tier 1)
・Client: Japanese Corporate
・Working Location: Downtown Houston, TX
・Working Style: Hybrid (Min 4 days in Office)
・Employment Type: Contract (6–12 months)
・Salary: $35–$40/hour
・Benefit: 401K Match
・Visa Support: No
・Working Hours: Monday–Friday (Business Hours)
・Language: English required; Japanese is a plus
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Provide Tier 1 technical support for PCs, laptops, mobile devices, and standard business applications.
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Respond to IT support requests via phone, email, remote support, and in person.
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Troubleshoot hardware, software, printer, and basic network connectivity issues.
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Install, configure, and maintain desktop/laptop computers and peripheral devices.
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Perform user account administration, password resets, and basic access management.
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Escalate complex technical issues to higher-level IT teams when necessary.
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Maintain IT support documentation and knowledge base articles.
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Assist with hardware deployment, replacement, and asset inventory management.
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Deliver excellent customer service while following company IT policies and procedures.
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Collaborate with internal IT teams to ensure timely issue resolution.
- ︎ The Right Candidate Will Possess
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Strong customer service and communication skills.
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Excellent troubleshooting and analytical abilities.
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Ability to manage multiple priorities in a fast-paced environment.
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Strong organizational skills and attention to detail.
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Ability to work independently while contributing effectively within a team.
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A proactive attitude and willingness to learn.
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Understanding of Japanese corporate culture and business etiquette.
- ︎ Required Qualifications & Skills
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Bachelor's degree in Information Technology, Computer Science, or equivalent work experience.
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1–2 years of Help Desk, Desktop Support, or IT Support experience.
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Experience supporting Windows PCs, Microsoft 365 applications, and mobile devices.
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Knowledge of Active Directory, VPN, remote support tools, and basic networking concepts.
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Excellent English communication skills.
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Minimum 2 years of experience working for a Japanese company or supporting Japanese corporate users strongly preferred.
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Japanese language ability is preferred but not required.
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IT certifications (CompTIA A+, Network+, Microsoft, ITIL, etc.) are a plus.
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