At Golden West Packaging Group, our people are at the heart of everything we do. We believe that great work happens when employees feel valued, supported, and empowered to grow. As a company built on collaboration, innovation, and continuous improvement, we offer an environment where your ideas matter, your development is prioritized, and your contributions make a real impact. If you’re looking to build a meaningful career with a team that values integrity, accountability, and opportunity, we invite you to explore what it’s like to grow with Golden West Packaging Group.
Department: Information Technology
Job Summary:
The IT Technician I is an entry-level role that involves providing Tier 1 support, addressing basic technical issues, and assisting users with their IT needs. The ideal candidate will have a foundational understanding of Windows OS, basic networking concepts, and excellent customer service skills. The position will reside at the Livermore location Monday - Thursday, 7:30 a.m. to 12:30 p.m. Travel to the Madera facility will be every other week and will require an 8 hour day at that location.
Key Responsibilities:
-
Provide Tier 1 support for initial IT issues, assisting users with troubleshooting and basic technical inquiries.
-
Manage incoming support tickets, ensuring timely and effective responses to user requests.
-
Document and track support tickets with detailed notes on user interactions and resolutions.
-
Assist in resolving common technical problems related to Windows OS, software applications, and hardware.
-
Collaborate with Tier 2 support staff to escalate issues that require advanced troubleshooting.
-
Help maintain IT support documentation and contribute to the knowledge base.
-
Provide basic training and support to end-users on software applications and IT policies.
-
Participate in team meetings to share knowledge and improve service delivery.
Qualifications:
-
0-2 years of experience in an IT help desk or customer support role.
-
Basic proficiency in Windows OS and its troubleshooting.
-
Strong communication and interpersonal skills.
-
Excellent problem-solving abilities and a willingness to learn.
-
Ability to work effectively both independently and as part of a team in a fast-paced environment.
Working Conditions:
-
Part-time position based in Livermore with travel every other week to the Madera facility.
-
On-call availability as needed.
-
The candidate must be willing to participate in an on-call rotation for after-hours support.
