We are seeking a Lodging Associate to join our dynamic team Thursday-Sundays! As part of the lodging team, the Lodging Associate ensures that guests receive gracious hospitality while surpassing their expectations by providing unique experiences during their stay.
Essential Duties & Responsibilities:
- Assists guests during check-in and check-out.
- Ensures that guests are comfortable and taken care of throughout their stay.
- Prepares breakfast service and assists with clean up.
- Maintains and orders supplies as needed.
- Plans, coordinates, and hosts Welcome receptions.
- Performs administrative duties including, but not limited to, answering email and phone inquiries, managing reservations, and preparing monthly reports.
- Fosters teamwork by working and communicating with others in a collaborative and respectful way.
- Creates draft content for newsletters, notification emails, promotions etc.; verify that promotional information is accurate and up-to-date.
- Maintains the Inn’s social media presence.
- Offers concierge services to guests, coordinating wine tasting reservations, dinner reservations, etc.
- Coordinates with maintenance vendors and in-house maintenance to ensure property systems, appliances, and regular maintenance is taken care of.
- Shares appropriate information, educates guests, and promotes WAW Wineries, Events, and VIP tour service to guests.
- Ensures property and grounds are well maintained and reports hazards or maintenance issues to the Inn Manager.
- Performs regular outreach activities to promote the property.
- Performs basic housekeeping duties such as wiping and sanitizing counters and tabletops, setting and clearing tables, washing and polishing glassware, as needed.
- Stays in continuous communication with Housekeeping Manager to ensure that housekeeping standards are met.
- Runs errands as needed.
- Performs other duties as assigned.
Minimum Qualifications:
- Must be 21 years of age or older.
- Excellent written and verbal communication skills with the ability to speak clearly and confidently with guests.
- Acute attention to detail with a high degree of accuracy.
- Strong culinary skills.
- Highly organized with the ability to handle multiple projects; excellent follow-up and follow through.
- Able to work extended hours, holidays, and special events as needed.
- Strong interpersonal awareness; able to maintain excellent working relationships with co-workers, guests, vendors, and community members.
- Able to work independently as well as part of a team.
- Must hold and maintain a current Responsible Beverage Server certification or obtain within 60 days of employment.
- Must hold and maintain a current Food Handler certification or ability to obtain within 60 days of employment.
- Must have a valid, class C driver’s license, a reliable, insured method of transportation, and an acceptable driving record.
Education & Experience:
- High School Diploma or GED required; Associate's degree preferred.
- Three or more years of related experience or a combination of experience, education, and training.
Language Skills:
- Fully proficient in the English language. Bi-lingual (English/Spanish) preferred.
- Ability to read and interpret documents such as emails, safety rules, recipes, operating/maintenance instructions, procedure manuals, etc..
- Ability to prepare routine reports and correspondence.
- Ability to communicate professionally and effectively in both written and verbal formats.
Mathematical Skills:
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Computer Skills:
- Intermediate or advanced skills in Microsoft Office Suite and social media platforms.
- Inn Reservation Key experience preferred.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee is regularly required to prioritize and perform multiple tasks. The employee is regularly required to use hands, fingers, and arms to lift/carry/move/stack, grasp, reach, open and close. Must be able to sit, stand, move, and walk for prolonged periods of time, accurately operate standard office and kitchen equipment, perform various housekeeping duties, read, write, type, text, smell, taste, see, listen/hear, and speak. The employee must be able to lift, move, carry, push, pull, and stack 50 pounds on a repetitive basis, set up/break down tables, chairs, and umbrellas. The employee is occasionally required to stoop, kneel and crouch, climb stairs, and stand on a step stool.
Wilson Artisan Wineries is an Equal Employment Opportunity Employer. Employment selection and related decisions are made without regard to race, color, sex, religion, age, national origin, disability, sexual orientation, gender identity, pregnancy, genetic information, veteran status or any other characteristic protected under federal, state or local law.
Job Type: Full-time
Pay: $24.00 - $27.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Referral program
- Vision insurance
Work Location: In person
