We are seeking a friendly, organized, and patient-focused Front Office Coordinator to join our growing oral surgery practice. As the first point of contact for patients, referring offices, and visitors, this role is essential in creating a positive patient experience while ensuring the efficient operation of the practice. The Front Office Coordinator is responsible for managing patient communications, scheduling appointments, coordinating referrals, answering insurance and treatment-related questions, and supporting patients throughout their care journey.
The ideal candidate is professional, detail-oriented, and thrives in a fast-paced healthcare environment while delivering exceptional customer service.
Responsibilities
- Answer incoming phone calls promptly and professionally.
- Schedule consultations, surgeries, and follow-up appointments.
- Assist patients with questions regarding treatment, procedures, insurance benefits, and financial arrangements.
- Verify insurance information and provide benefit estimates when applicable.
- Obtain referrals, imaging, records, and necessary documentation from referring offices.
- Communicate effectively with referring offices regarding patient care and scheduling needs.
- Welcome and assist patients upon arrival while ensuring a positive experience.
- Maintain accurate patient records and documentation.
- Coordinate pre-operative and post-operative patient communications.
- Collaborate with providers and team members to ensure efficient patient flow and schedule management.
Qualifications
- Previous dental or oral surgery experience required.
- Strong computer, data-entry, and typing skills are required.
- Dental and Medical Insurance knowledge preferred but not required.
- Excellent verbal and written communication skills.
- Strong organizational and multitasking abilities.
- Professional, positive, and patient-centered attitude.
- Ability to maintain confidentiality and handle sensitive information professionally.
Benefits
- Health Insurance Premium Reimbursement (QSEHRA) for qualifying individuals
- Paid Holidays
- Scrubs
- Continuing Education
- Accrued PTO
- Monthly Bonus
- Anniversary Bonus
- Child Care Reimbursement
- Retirement-401k
- Parental Paid Leave
Job Types: Full-time, Part-time
Pay: $19.00 - $26.00 per hour
Education:
- High school or equivalent (Required)
Experience:
- Dental Insurance: 1 year (Preferred)
- Dental or Oral Surgery: 1 year (Required)
- Medical Insurance: 1 year (Preferred)
- Computer, data-entry, and typing: 1 year (Required)
Work Location: In person
