Delta Air Lines' Operations & Customer Center (OCC) is seeking undergraduate co-op students for a minimum of three alternating work terms. The OCC serves as the operational command center for Delta's worldwide network and is responsible for both tactical and strategic decision-making during operational disruptions.
This co-op opportunity supports the Business Strategy, Emergency Response/Business Continuity, and OCC Safety & Compliance teams. Students will contribute to employee engagement initiatives, communications, learning programs, emergency planning, business continuity efforts, safety campaigns, and compliance activities that help the OCC operate effectively in a 24/7 environment.
Key Responsibilities
- Support project management activities related to employee engagement, learning initiatives, emergency response planning, safety, and compliance programs.
- Document and analyze operational processes and the technology used to support decision-making.
- Assist with evaluating learning and training products to identify opportunities for enhancement, maintenance, or retirement.
- Partner with cross-functional teams on continuous improvement initiatives and strategic projects.
Business Strategy & Employee Engagement
- Support the OCC Business Strategy team by managing and coordinating employee engagement initiatives.
- Assist with event planning, logistics, and execution for divisional activities.
- Develop internal communication campaigns that promote engagement, learning, and organizational initiatives.
- Create and maintain communications materials, including:
- Marketing brochures
- OCC portal content
- Departmental bulletins, announcements, and memos
Emergency Management & Business Continuity Planning
- Support Emergency Management (EM) and Business Continuity Planning (BCP) initiatives for the OCC.
- Conduct Business Impact Analysis (BIA) updates by interviewing application and product owners to assess operational criticality.
- Update, maintain, and ensure accessibility of contingency and recovery plans.
- Assist with the migration of OCC operational applications to cloud-based environments.
- Support Corporate Emergency Command Center (CECC) planning and response activities.
- Contribute to technology enhancements that improve emergency response and business continuity capabilities.
- Design and develop micro-learning content to support emergency preparedness and business continuity awareness.
Safety, Compliance & Facilities Management
- Update and maintain departmental Emergency Preparedness Plans (EPPs) and Fire Prevention Plans.
- Develop and improve processes that support real-time reporting and response to facility failures.
- Create storyboards, training materials, and videos supporting evacuation, relocation, and continuity-of-operations procedures.
- Validate the accuracy and currency of emergency planning documentation and related resources.
- Monitor Automated External Defibrillator (AED) locations to ensure equipment readiness and functionality.
- Conduct periodic reviews of first aid stations to verify supplies are available and properly maintained.
