OVERVIEW
Part-time Medical Office Scheduler and Assistant for Surgical Practice in Torrance. Must be fluent in Spanish. The office hours are Monday through Thursday 9:00 AM – 3:00 PM. This is a front office position with some back office duties. This role will require documenting patient activities in the EMR system, handling communications (phone calls/faxes/emails/portals), scheduling appointments and surgical procedures, obtaining insurance authorizations, and handling pre-operative and post-operative activities, patient intake, and escorting patients to exam rooms among other things. Candidates must have good attention to detail, customer service and communication skills, and a compassion for helping patients.
Hourly pay rate will depend upon experience.
RESPONSIBILITIES:
- Provide front office and some back office support.
- Must be fluent in Spanish.
- Be able to work independently and perform all work functions without direct supervision.
FRONT OFFICE responsibilities include:
- Handle phone calls, emails, faxes, and online web portal activities
- Provide Spanish translation
- Manage each step of patients’ pre-operative and post-operative care
- Call patients to remind them of upcoming appointments and any outstanding items needed for that initial visit (e.g. Radiology reports, Labs, Referring or primary provider’s notes and patient history, etc.)
- Greet patients, handle patient intake forms, escort them to patient rooms, and for female patients, be a chaperone for a male surgeon
- Submit and obtain insurance authorizations
- Schedule the surgeries and procedures for patients
- Track and follow up with patients while noting each step in EMR
- Build good working relationships with patients, other providers, hospitals, surgery centers, insurance companies, vendors, patient referral sources, and other entities
- Maintain and update provider information with insurance companies, hospitals and surgery centers, pharmacies, and other providers.
- Notify surgeon of requests for re-credentialling, renewing licenses/memberships/etc.
BACK-OFFICE duties include:
- Spanish translation for the surgeon
- Clean and set up patient rooms in-between patients
- Assisting the surgeon on his office day (currently one day a week on Wednesdays)
- Clean/sterilize medical instruments
REQUIREMENTS:
- Spanish fluency and computer literacy are necessary
- Ability to perform all work functions independently without supervision
- Female is necessary to serve as chaperone for male physician examining female patients
- Must be available from 9:00 AM and 3:00 PM Monday-Thursday
DESIRED, BUT NOT REQUIRED:
- Medical Assistant Certificate
- Work experience in a surgery or would care office
- Knowledge of medical office procedures, management systems/EMR, insurance, and third-party software and web portals
- Medical Coding, Billing, or Insurance Experience
Pay: From $20.00 per hour
Benefits:
Language:
Ability to Commute:
- Torrance, CA 90503 (Required)
Work Location: In person
