Journey with us! Combine your career goals and sense of adventure by joining our incredible team of employees at Royal Caribbean Group We are proud to offer a competitive compensation and benefits package and excellent career development opportunities each offering unique ways to explore the world
We are proud to be the vacation-industry leader with global brands — including Royal Caribbean International Celebrity Cruises and Silversea Cruises — the most innovative fleet and private destinations and the best people Together we are dedicated to turning the vacation of a lifetime into a lifetime of vacations for our guests
This position will be working onsite from Miami
The Commercial Program Manager is an individual contributor responsible for translating commercial strategy into coordinated execution across cross-functional teams including Revenue Management Trade/Agency Sales Contact Center eCommerce/Product CRM & Lifecycle Performance Marketing Brand/Content Partnerships IT/Enterprise Technology Data/Analytics Finance Legal/Compliance and Onboard Revenue
This role plans coordinates and drives the operating rhythm for commercial initiatives—such as tactical promotions segment and market pushes merchandising changes lifecycle programs pricing and yield experiments partner activations and technology rollouts The Program Manager brings structure clarity and cadence to complex initiatives ensuring clear ownership disciplined execution and measurable outcomes
You will own intake and prioritization processes clarify decision ownership orchestrate cross-functional delivery plans in Asana produce executive-ready updates and facilitate postmortems that improve future cycles Success is defined by faster time to market fewer bottlenecks clear capacity visibility and sustained improvement in commercial performance metrics (eg conversion NTR load factor APD/APCDs retention) alongside a higher standard for how initiatives are planned launched and evaluated
Essential Duties and Responsibilities:
What You’ll Own & Deliver
1) Portfolio Intake Prioritization & Roadmap
Maintain a rolling 12–18 month portfolio of commercial initiatives with documented business cases impact/effort assessments dependencies and accountable owners
Run structured intake and triage: standardize briefs scope and assumptions; surface tradeoffs and sequencing recommendations for leadership review
Define decision owners versus contributors (RACI) per initiative; document decisions clearly in a searchable system of record
2) Program Delivery & Governance
Own the weekly and quarterly operating cadence across partner teams including Asana plans milestone tracking RAID logs (Risks Assumptions Issues Dependencies) and KPI/OKR alignment
Coordinate cross-functional execution by aligning timelines handoffs and cutover plans; escalate issues with clear options and decision asks
Produce concise decision-grade updates (one-pagers dashboards) for senior stakeholders
3) Capacity Bottlenecks & Visibility
Provide portfolio-level visibility into what is in flight ownership and delivery risk
Monitor interdependencies and resource constraints; recommend sequencing staffing or scope adjustments to maintain momentum
Track benefits realization against baseline assumptions and maintain a living benefits ledger per initiative
4) Process Establishment & Continuous Improvement
Develop lightweight repeatable SOPs and playbooks for common initiative types; keep them current and accessible in a shared knowledge base
Facilitate retrospectives and postmortems; translate insights into durable process improvements (templates checklists working agreements)
Continuously raise the quality of artifacts—narratives visuals and data—so outputs are consistently executive-ready
5) Analytics Financials & Readouts
Partner with Data and Finance to define upfront measurement plans targets and success criteria
Pressure-test assumptions quantify scenario impacts and risks and track post-launch performance versus plan
Ensure appropriate instrumentation exists for attribution and learning; maintain a simple transparent benefits ledger
6) Change Enablement & Adoption
Coordinate launch readiness with Contact Center Trade/Agency Field and Onboard teams including FAQs training materials timelines and policy updates
Create enablement materials that clearly connect launches to day-to-day usage and expected guest and revenue outcomes
Establish feedback loops with frontline and partner teams and incorporate learnings into subsequent iterations
7) Tools Documentation & AI-Assisted Productivity
Serve as the primary Asana owner for Commercial ensuring strong workflows templates and reporting hygiene
Maintain an organized knowledge base (Notion Confluence or SharePoint) for briefs governance artifacts SOPs and postmortems
Leverage productivity tools (eg Miro Smartsheet Jira Power BI Tableau Looker) to improve clarity coordination and speed
Apply AI responsibly to summarize meetings draft briefs and updates generate starter SOPs and templates identify duplication and surface risk patterns in line with security and governance standards
We know there's a lot to consider As you go through the application process our recruiters will be glad to provide guidance and more relevant details to answer any additional questions Thank you again for your interest in Royal Caribbean Group We'll hope to see you onboard soon!
No immigration sponsorship is offered
Agency and Third-Party Submissions: Please note this is a direct search by the Company and applications through agencies and other third parties will not be accepted nor will fees be paid for unsolicited resumes Any unsolicited resumes will be considered the Company's property
It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race color religion sex age national origin disability sexual orientation sexuality gender identity or expression marital status or any other characteristic protected by law Royal Caribbean Group and each of its subsidiaries prohibit and will not tolerate discrimination or harassment
