Overview: Responsible for the operation of the Madison Avenue Apartments during the day, evening, overnight and weekend shifts on an as needed basis in accordance with established rules and procedures and to provide comfort and hospitality to all supportive housing tenants.
Salary: Per-Diem - Non-Benefit Eligible. Salary $18.00 per hour Reports to: Housing Program Manager
Qualifications:
1. Be able to work occasional on-call hours during the day, evening, overnight and weekend shifts.
2. One to two years relevant experience in paid or volunteer work in a social or human services position.
3. Experience answering multi-line phone and greeting clients and visitors in a professional and fast-paced setting.
4. Able to work in and grow our agency culture, in a diverse and multicultural setting, providing trauma-informed and harm reduction services to persons of diverse backgrounds.
5. Ability to self-manage with good communication and interpersonal skills.
6. Ability to maintain confidentiality and professional boundaries within agency guidelines, as well as with tenants and external service providers.
7. Computer, e-mail, and data entry skills.
Responsibilities:
1. Ensure that all shift responsibilities are met, including answering phones, assisting tenants and their guests, while keeping a logbook of visitors, deescalating crisis situations, and following procedures during incidents and emergencies. Notify supervisors in the event of an emergency.
2. Assist the Housing Program Manager in the overall administration of the supportive housing program.
3. Work a flexible schedule, including shifts at least every 60 days, to receive updates and additional training. Provide updated hours of availability to supervisor as needed.
4. Communicate housing and tenant needs to the Housing Program Manager and Housing Department. Demonstrate the ability to work as part of a team.
5. Communicate relevant information to fellow staff and community members with respect and consistency. Be knowledgeable and adherent to agency policies and procedures.
6. Provide direction and assistance to front desk volunteers and other agency volunteers, as needed.
7. Log and distribute meal tickets for registered clients during designated times.
8. Keep workspace and lobby neat, clean and organized.
9. Provide crisis intervention services to all program tenants according to team service plans and on-call or other program procedures.
10. Monitor interior and exterior property, including grounds and residence floors. Ensure security of the building, including doors and windows, on all floors.
11. Coordinates with the Facilities Manager to ensure safety during inclement weather.
12. Fully engage in self-care to promote physical, emotional, and spiritual well-being.
13. Fully support and grow the Damien Center Pharmacy Program and work to support members in reducing barriers to help each person achieve durable HIV Viral Load Suppression.
14. Attend full staff meetings and meet required 12 hours of annual training
15. Other duties and special projects as assigned.
The Albany Damien Center’s mission is to enhance the lives of people impacted by HIV, mental health, and homelessness in a safe, inclusive environment.
Job Type: Part-time
Pay: $18.00 per hour
Work Location: In person
