Position Overview
Hampton Inn Cleveland Solon is seeking a friendly, dependable, and service-oriented Front Desk Agent to join our team. This position is responsible for welcoming guests, managing reservations, completing check-ins and check-outs, and providing excellent service throughout each guest's stay.
Candidates must have full scheduling flexibility, including availability for mornings, evenings, overnight shifts, weekends, and holidays based on business needs.
Responsibilities
- Welcome guests and provide professional, courteous service.
- Complete guest check-ins and check-outs accurately and efficiently.
- Manage reservations, room assignments, payments, and guest accounts.
- Answer phone calls, emails, and questions about hotel services and the local area.
- Respond promptly to guest requests, concerns, and complaints.
- Coordinate with housekeeping, maintenance, and management.
- Maintain accurate records and complete shift reports.
- Follow hotel policies, security procedures, and cash-handling standards.
- Keep the front desk and lobby areas clean and organized.
- Assist with other front-office duties as assigned.
Qualifications
- High school diploma or equivalent preferred.
- Previous hotel, customer service, or front-desk experience is preferred but not required.
- Strong communication, organization, and problem-solving skills.
- Professional appearance and a positive, guest-focused attitude.
- Comfortable using computers, reservation systems, and standard office equipment.
- Ability to remain calm and effective in a fast-paced environment.
- Reliable transportation and consistent attendance.
- Full availability for all shifts, weekends, and holidays is required.
Compensation and Benefits
- Competitive hourly pay: $15-$18
- Full-time schedule
- Training and advancement opportunities
- Full flexibility
Pay: $15.00 - $17.00 per hour
Work Location: In person
