Reports to: Crisis Center Program Coordinator
Location: Cedar Rapids, Council Bluffs, Davenport, Des Moines, Dubuque, Fort Dodge, Sioux City, Waterloo; Hybrid
Hours: Tuesday - Saturday 12pm - 8pm
About Foundation 2 Crisis Services
Foundation 2 Crisis Services is a mission-driven, non-profit organization that provides critical crisis intervention and prevention services across Iowa. We operate a 24/7 crisis center, including phone, text, and chat services. We also operate an emergency youth shelter, mental health support groups, community-based crisis programs, training, and more. We have been saving lives for over 50 years. Join our team today!
Overview of the role
Supervise and evaluate crisis center staff, ensuring high-quality care and support while fostering a positive and growth-oriented work environment. Provide coaching, mentorship, and constructive feedback, and coordinate ongoing training to support staff development. Train new staff on crisis management, counseling skills, and the use of crisis center technology to ensure effective response to clients in need. Collaborate closely with crisis center leadership to ensure quality continuity of care for clients and effective service delivery. Ensure data collection and reports are completed in an accurate and timely fashion.
The Crisis Center Supervisor is responsible for supervising and evaluating crisis center staff, ensuring the delivery of high-quality support to individuals in need. They provide ongoing coaching, mentorship, and training to staff, fostering a positive, growth-oriented work environment and equipping them with the skills necessary to manage crisis situations. The Supervisor also offers real-time, compassionate, nonjudgmental support to clients via phone, text, and chat as needed. Additionally, they attend initial trainings (some will be during daytime hours) and all-staff meetings during daytime hours 1-2 times per month.
Location: CEDAR RAPIDS ONLY - This role is hybrid with shifts worked at the Crisis Center location in Cedar Rapids and from home; candidates must be available for two (2) full day of training in our Cedar Rapids office.
ALL OTHER LOCATIONS - The position has the flexibility to be hybrid at the Crisis Center in Cedar Rapids or remote within the state of Iowa or Illinois; candidates must be available for two (2) full day of training in our Cedar Rapids office.
Shift: Tuesday - Saturday 12pm - 8pm
Benefits
- This position starts at $21 per hour, plus our generous benefit package of $12,000 per year. Flexible benefit dollars can be used toward medical insurance and other benefits. Funds not used for benefits will be added to your paycheck as taxable income. To learn more about the Foundation 2 benefit package visit: https://bit.ly/F2Benefits
- Generous paid time off, including floating mental wellness days. Full-time employees begin at four weeks paid-time off per year.
- Quarterly wellness benefit reimbursements to support a sense of wellbeing.
- Two weeks of paid parental leave following the birth or adoption of a child.
- Optional pet insurance to cover emergency expenses.
- Retirement plans with Foundation 2 Crisis Services’ matching contributions.
- Go to sleep at night knowing that work you did matters. Foundation 2 save lives every day.
Who you are
- Role model and leader. You are a mentor and compassionate leader who is excited about supporting staff and colleagues. You have experience managing people and projects and can motivate a diverse team.
- Client-centered. You are dedicated and passionate about working with individuals in crisis. You know it is an honor to be trusted to support people at their most vulnerable.
- Curious and passionate. Crisis intervention and suicide prevention is an ever-changing field. You are excited to grow and are rarely satisfied with status quo.
- Quick Thinking. You recognize that you will often have multiple irons in the fire at once and will be challenged to manage competing priorities.
- Team Player. You enjoy working with individuals from diverse backgrounds and are proud to represent your programs and staff to a wide array of stakeholders. You are great at giving and getting respectful, productive feedback.
What you’ll do
- Supervise and evaluate crisis center staff, ensuring high-quality care and support while fostering a positive and growth-oriented work environment.
- Provide coaching, mentorship, and constructive feedback, and coordinate ongoing training to support staff development.
- Train new staff on crisis management, counseling skills, and the use of crisis center technology to ensure effective response to clients in need.
- Collaborate closely with crisis center leadership to ensure quality continuity of care for clients and effective service delivery.
- Ensure data collection and reports are completed in an accurate and timely fashion.
What you need
- Bachelor’s degree in human services or related field with two (2) years relevant experience OR master’s degree in human service-related field.
- One (1) year of supervisory experience preferred.
- Comfort using computer software including Office 365, Microsoft Teams, Electronic Health Records, etc.
- Basic typing and data entry skills.
- Private home office to ensure confidentiality.
- Reliable, high-speed internet at home (Minimum 15 Mbps download speed / 5 Mbps download speed; wired internet connection required) OR the ability to work all shifts from the Cedar Rapids office.
- Pass all background checks completed by Foundation 2 Crisis Services.
- Submit copy of college degree or transcript as required by licensure for personnel file.
- Live in Iowa.
- Successfully complete required trainings within required time periods.
- Experience in crisis services preferred.
- Education or training in trauma-informed care preferred.
- Experience in strengths-based practices preferred.
- Experience in conflict resolution and de-escalation techniques preferred.
- Ability to clearly communicate emotional support to people in crisis preferred.
- Background in motivational interviewing preferred.
- Knowledge/experience working in the mental health, substance use, and/or problem gambling field preferred.
- Preferences: Supervisory experience preferred (1+ years)
Your Application
We’re excited to hear from you! All questions will be answered during an initial virtual interview. Resumes, applications, and cover letters accepted until the position is filled.
Foundation 2 Crisis Services is an equal opportunity employer. All applicants will be considered for employment without attention to age, race, color, creed, religion, sex, sexual orientation, gender identity, national origin, political affiliation, veteran, or disability status.
Pay: From $21.00 per hour
Benefits:
- 401(k) matching
- Dental insurance
- Employee assistance program
- Health insurance
- Paid time off
- Vision insurance
Work Location: Hybrid remote in Waterloo, IA 50701
