Overview:
FGP has partnered with a local credit union in Simpsonville to hire a Teller Supervisor to lead day-to-day teller operations, oversee branch cash controls, and support a high-service, member-first culture.
Responsibilities:
- Lead daily teller activities and ensure outstanding member service.
- Own branch resolution for out-of-balance situations, escalations, account research, and error correction.
- Manage branch cash controls: vault/teller cash, negotiables inventory, cash limits, logs, and required reporting.
- Conduct surprise cash counts and ensure documentation/compliance is maintained.
- Supervise, coach, and develop Tellers/MSRs (training, feedback, evaluations, hiring, and disciplinary actions as needed).
- Support ATM operations (service calls, cash replenishment, balancing).
- Maintain and improve teller/new account procedures—updating documentation and using tools to streamline processes.
- Ensure compliance with BSA/AML requirements and related internal controls.
- Assist with audits (logs, negotiable instruments, accounts, CDs, IRAs) and report findings appropriately.
- Ensure accurate/timely processing for IRAs, dividends, CDs, and member postings.
- Assist with escheatment/abandoned property reporting and member records.
- Help maintain proper disclosures and marketing materials for staff use.
- Support scheduling to ensure adequate coverage and smooth member traffic flow.
- Stay current on regulatory updates (including Reg CC and Reg E).
Qualifications:
- 3–5+ years of branch banking experience (required)
- 5+ years in a retail/branch leadership role (preferred)
- Proven leadership results (hiring, training, coaching, performance management)
- Strong communication skills (written/verbal) and a high level of professionalism/ethics
- Strong research, problem-solving, and time-management skills; ability to multitask
- Proficiency with Microsoft Office
Benefits and Compensation:
- Salary: $55,000
- Medical, Vision, Dental insurance
- Paid-time off and holidays
#staffingl
Pay: $55,000.00 per year
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
