Service Manager – Commercial HVAC
Artic Air Heating & Cooling
Full-time | $75,000–$95,000 per year | Profit Sharing | Great Team Culture
Do you thrive on bringing order to fast-moving operations? Do you enjoy leading skilled technicians, solving problems before they escalate, and keeping jobs, people, and customers aligned? Do you get real satisfaction from knowing that when you’re in the office, everything runs better?
If yes, keep reading, this may be your next long-term role.
About Us
For over 40 years, Artic Air has been keeping Arizona’s commercial spaces cool, comfortable, and running efficiently. We’re a locally owned mechanical contractor known for our craftsmanship, integrity, and people who genuinely care about doing great work.
We partner with general contractors, building owners, and engineers to design, build, and service high-performing HVAC systems across commercial new construction, tenant improvements, and ongoing service contracts.
What You’ll Do
The Service Manager is responsible for running day-to-day service operations, ensuring efficient workflow, managing technicians, and maintaining exceptional customer communication. The Service Manager is the operational anchor of the department: part leader, part problem-solver, part communicator, and part process-keeper.
If you enjoy structure, accountability, and being the person others rely on to keep everything moving forward, this role was built for you. This role requires strong HVAC field experience paired with professional communication, leadership, and administrative capabilities.
This position is not a field role. The successful candidate will be the operational anchor in the office, ensuring technicians, customers, and jobs stay on track.
Key Responsibilities
Leadership & Team Management
- Lead, mentor, and coach a team of 5–9 HVAC service technicians.
- Ensure technicians follow safety, documentation, and service standards.
- Support troubleshooting through HVAC theory without needing to return to field work.
- The Service Manager is a proven leader and manager, excellent at advising, directing, and guiding.
Service Operations Management
- Monitor all active and upcoming jobs; prioritize workload and dispatch technicians accordingly.
- Ensure service calls, repairs, maintenance, and small projects run efficiently.
- Maintain the department’s pulse by always knowing what is open, pending, and about to close.
- The Service Manager is obsessed with excellence and is known for his or her follow through to completion.
Customer Service & Communication
- Communicate professionally and efficiently via phone, email, and text.
- Provide quotes, proposals, and updates to customers in a timely manner.
- Ensure a high-quality customer experience from start to finish.
- The Service Manager owns the department and as the owner, establishes excellence for customers as well as the company.
Administrative & Technical Oversight
- Manage documentation, proposals, purchase orders, and billing.
- Use Outlook, Excel, and service management software.
- Maintain inventory, supplies, and coordinate company vehicle repairs.
- The Service Manager is not stalled when presented with obstacles, instead, is a true problem solver, bringing solutions to completion.
What We’re Looking For
- 10+ years of HVAC field experience with strong HVAC theory knowledge (A/C, electrical, refrigeration).
- EPA certification.
- Strong communication skills; written and verbal.
- Proficiency with Microsoft Outlook, Excel, and service software.
- Leadership experience with proven ability to coach and motivate technicians.
- High multitasking capacity in a fast-paced environment.
- Strong follow-through, organization, attention to detail, and professionalism.
Education
- Previous HVAC supervisory or service management experience.
- Trade School or 2-year technical/communications education.
- Commercial HVAC experience.
What Success In This Role Looks Like
- Proactive, anticipatory, and organized.
- Strong emotional intelligence; able to “read the room.”
- Humble but confident, team-oriented, and solutions-focused.
- Tech-savvy; adaptable to software, digital tools, and evolving processes.
- Enjoys leadership, structure, accountability, and continuous improvement
Why You’ll Love Working Here
- Competitive pay based on experience
- Health insurance and retirement plan
- Paid time off and holidays
- Profit sharing after 1,000 hours worked
- Supportive, tight-knit team that values craftsmanship and collaboration
Schedule
- Monday–Friday, generally 6:30 am–4:00 pm, North Phoenix location
- Must live in the Greater Phoenix Area
Compensation
- Salary: $75,000–$95,000 (paid weekly)
- Medical Insurance: Company pays 65% of employee's premium
- Dental, Vision, and Aflac (Life, STD, Cancer, Accident): Offered to Employees
- Retirement: 401(k) + Annual Profit Sharing (after 1 year/1,000 hours)
- Time Off: 2 weeks PTO + 6 paid holidays (after 90 days)
- Access to a financial planner
- Professional, quiet office environment
- Potential for advancement within this role, as well as others
How to Apply
Click Apply Now to apply directly here or send your resume to our hiring team at [email protected]. We are looking to fill this role as soon as we find the right candidate.
The hiring company is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Job Type: Full-time
Pay: $75,000.00 - $95,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Application Question(s):
- Have you managed or led HVAC technicians before—formally or informally?
- Are you proficient with email, Excel, and service software (or confident you can quickly learn)?
Education:
Experience:
- Microsoft Excel: 5 years (Required)
- Service Software: 5 years (Required)
- HVAC/electrical/refrigeration theory: 8 years (Required)
- Service Management: 5 years (Required)
License/Certification:
- EPA Certification (Preferred)
- Driver's License (Required)
Location:
- Phoenix, AZ 85085 (Preferred)
Work Location: In person
