POSITION SUMMARY:
The Ticket Booth Staff is responsible for selling tickets, processing transactions, and providing exceptional customer service to guests visiting the waterpark.
ESSENTIAL FUNCTIONS:
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Sell admission tickets, season passes, and rental equipment to guests visiting the waterpark. Provide information about ticket prices, park attractions, and special promotions to assist guests in making purchasing decisions.
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Process cash, credit card, and mobile payment transactions accurately and efficiently. Balance cash register at the beginning and end of each shift and reconcile discrepancies as needed.
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Greet guests warmly and assist them with ticket purchases, inquiries, and requests. Provide directions and information about park amenities, attractions, and safety guidelines. Resolve guest complaints or issues in a professional and timely manner.
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Promote waterpark attractions, events, and special offers to guests to encourage additional purchases and repeat visits. Cross-sell and upsell products and services to enhance the guest experience and increase revenue.
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Maintain awareness of safety and emergency procedures, including evacuation protocols and first aid response. Monitor guest behavior and report any safety concerns or incidents to management.
- Keep ticket booth are clean, organized, and stocked with necessary supplies, including tickets, brochures, and promotional materials. Perform basic maintenance tasks on ticketing equipment as needed.
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Perform other duties as assigned.
YMCA COMPETENCIES:
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Mission Advancement
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Collaboration
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Operational Effectiveness
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Personal Growth
QUALIFICATIONS:
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Minimum age of 18.
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Strong communication and interpersonal skills, with the ability to interact professionally with guests and coworkers.
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Basic math skills and proficiency in cash handling procedures.
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Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
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Flexibility to work weekends, holidays, and evenings as needed.
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Previous experience in customer service or sales role preferred.
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Certifications required within 60 days of employment: CPR, First Aid, AED, Oxygen.
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Ability to complete the following within 30 days of hire: Child Abuse Prevention training; Bloodborne Pathogens and Sexual Harassment training.
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Passion for the YMCA mission and commitment to serving the community.
WORK ENVIRONMENT & PHYSICAL DEMANDS:
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Must be able to perform all physical requirements of the position, including walking, standing, bending, reaching, and lifting up to 50 lbs. at a time.
