Front of House Manager
PALACE PUB
St. Paul, MN
Job description:
The Front of House Manager is a full -time exempt position that supports the businesses managed by First Avenue in St. Paul at Palace Pub, by providing high quality customer service to guests, patrons, tenants and fellow staff members. The person in this position is responsible for all functions of the Bar and Restaurant area, including hiring and training, staffing, ordering, supervising repairs and maintenance, and menu execution. You will be required to be detail orientated, and possess the ability to multi-task in a fast-paced environment. This position reports directly to the Director of General Operations.
ABOUT OUR COMPANY
First Avenue is celebrated as one of the longest running, independently owned and operated venues in the United States. Our commitment to independence is led by the belief that unique, locally owned live music rooms are imperative to the health of the community and economy. First Avenue is dedicated to promoting artistic expression in diverse voices old and new, to provide a community by offering artists a stage and a mic, and fans a place to gather.
With event management and business functions in marketing, advertising, sales, promotions, booking, communications, ticketing, finance, human resources, and event operations, First Avenue continues to offer exciting opportunities to candidates who are looking to help further shape First Avenue into a more collaborative, inclusive, diverse, transparent, competitive, and innovative business.
CORE VALUES
You must exemplify the values for which First Avenue stands:
● You value the diversity of entertainment genres and voices and artistic expression
● You act with the highest integrity and treat everyone with respect
● You will be proactive in creating a community-oriented atmosphere while maintaining profitability
● You are passionate about providing the best possible environment for employees to thrive and grow; artists to express themselves and customers to experience events
SCHEDULE
This is a full-time, exempt position with a variable weekly schedule depending on show schedule and venue needs in Downtown St. Paul. The Front of House Manager must be able to work flexible hours, including nights, weekends, and holidays, in addition to normal business hours, as needed.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Interviewing, Hiring and Training of staff to ensure proper staffing level scheduling.
- Assist with the creation and delivery of food and beverage menu execution.
- Help manage physical food, supply, and beverage elements including ordering, inventory, and quality food and beverage menu execution.
- Assist with research and analysis for upcoming menu changes, concerts, and events.
- Responsible for the creation and execution of necessary restaurant and event-specific procedural expectations.
- Maintain relationships with key purveyors and local partners.
- Assist with quantifying success and efficiency of menu mix and menu offerings.
- Track and help manage food, beverage and supply costs; help manage to-budget on all areas of responsibility in regards to ordering and inventory items.
- Coordinate with various departments (Back of House, finance, ticketing, production, operations) as needed.
- Collaborate with, present ideas to, and contextualize results for a broad audience.
- Miscellaneous administrative tasks including filing, record keeping, and reporting as needed.
- Other duties as assigned.
REQUIREMENTS
- 4-year degree or comparable relevant experience.
- Minimum of three years’ experience in a relevant full-time position.
- Experience creating and managing quality menu item implementations.
- Traditional scheduling, ordering, and new training planning experience a plus.
- Multi-unit management a plus.
- Excellent communication skills required including strong verbal and written communication skills and diligent attention to detail.
- Must thrive in a team environment, but be able to take initiative and work independently.
- Food Handler Certificate a plus.
- Strong working knowledge of Microsoft Office Suite (Word, Excel, Outlook are musts.)
- Proficiency with various food system applications and excellent knowledge of relevant online industry ordering systems.
- Must be highly organized, detailed-oriented, and excited to work in an all-hands-on-deck team environment.
- We value motivated, creative, innovative folks.
- Must have a passion for music, and diversity in musical taste, the arts, and entertainment.
- Must be able to stand, bend, stretch, and lift, and carry materials up to 50 pounds.
- Reliable attendance and punctuality.
PERKS
Employees are eligible for generous perks, including free concert tickets, a 50% employee discount on food and beverages at company venues, and a 25% discount on in-person purchase of merchandise.
ABOUT THIS COMPANY
First Avenue is celebrated as one of the longest-running, independently owned and operated venues in the United States. Our commitment to independence is led by the belief that unique, locally-owned live music rooms are imperative to the health of the community and economy. First Avenue is dedicated to promoting artistic expression in diverse voices old and new, to provide a community by offering artists a stage and a mic, and fans a place to gather. First Avenue owns and operates The Depot Tavern, the 7th St Entry, the Turf Club, the Fine Line, The Fitzgerald Theater, the First Avenue Mainroom, and co-operates the Palace Theatre. First Avenue is an equal opportunity employer and actively looking to further diversify our staff. We strongly encourage people of color, lesbian, gay, bisexual, transgender, queer and non-binary people, veterans, and individuals with disabilities to apply.
Job Type: Full-time
Salary: $50,000.00 - $55,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Disability insurance
- Employee assistance program
- Employee discount
- Health Flexible spending account
- Health insurance
- Life insurance
- Paid time off
Physical setting:
- Bar
- Casual dining restaurant
Schedule:
- Day shift
- Evening shift
- Holidays
- Monday to Friday
- Weekend availability
Work Location: In person
Job Type: Full-time
Pay: $50,000.00 - $55,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Paid training
- Vision insurance
Shift:
Work Location: In person
