Job Title: Client Support Analyst – Hiring FAST!
Industry: Finance
Location: Irving, TX
Pay Rate: $23/HR on W2 Only – NO C2C
Setting: Onsite Required (Hybrid/Remote is NOT an Option)
Duration: 6+ months
Job ID: 247215
Required Qualifications:
- Bachelor’s degree
- Working knowledge of MS Office (Excel, PowerPoint, Word, Outlook)
- Highly organized with exceptional attention to detail and follow-through
- Strong ability to manage multiple projects with competing deadlines
- Proven analytical skills and problem solving ability
- Team player with positive attitude and strong work ethic
- Ability to work collaboratively with all levels of the organization
- Flexible and able to work well under pressure in a team environment
- Strong communication skills (written and verbal)
- Great active listening skills
- Exceptional interpersonal and rapport building skills
- Ability to work in a fast-paced environment
- Strong interest in client service
- Commercially savvy with ability to exercise discretion with respect to highly confidential/sensitive information.
Responsibilities:
- Take customer calls and provide accurate, satisfactory answers to their queries and concerns
- Facilitate trade execution, answer client queries on accounts, portfolios and records
- De-escalate situations involving dissatisfied customers, offering patient assistance and support
- Guide callers through troubleshooting, navigating the company website or using the products or services
- Collaborate with other client services professionals and financial advisors to improve client experience
Pay: $23.00 per hour
Education:
Experience:
- Client services: 1 year (Required)
- Outbound calling: 1 year (Required)
- Financial services: 1 year (Preferred)
Location:
- Irving, TX 75062 (Required)
Ability to Commute:
- Irving, TX 75062 (Required)
Work Location: In person
